Customer Support Specialist

il y a 2 semaines


Tarbes, Occitanie, France DAHER Temps plein

**Job Summary**

We are seeking a highly skilled Customer Support Specialist to join our team at Daher. As a key member of our Aircraft BU Product Support team, you will be responsible for delivering exceptional customer satisfaction for users of our products.

Key Responsibilities:

  • Provide technical and logistical support to end customers and network members
  • Analyze technical problems and determine remedial solutions
  • Monitor the implementation of solutions and test them
  • Consolidate data in a CRM system
  • Participate in assessing the Service Center network
  • Provide support for AOG (Aircraft On Ground) worldwide
  • Help first-level users by requesting necessary resources
  • Follow customer files from opening to resolution and closure

Requirements:

  • 0 to 2 years' experience in a similar role
  • Strong technical skills and problem-solving abilities
  • Excellent communication and customer service skills

About Daher:

Daher is a leading manufacturer of aircraft, industrial equipment, and services. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional products and services to our customers.



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