Customer Support Specialist
il y a 2 semaines
**Job Summary**
We are seeking a highly skilled Customer Support Specialist to join our team at Daher. As a key member of our Aircraft BU Product Support team, you will be responsible for delivering exceptional customer satisfaction for users of our products.
Key Responsibilities:
- Provide technical and logistical support to end customers and network members
- Analyze technical problems and determine remedial solutions
- Monitor the implementation of solutions and test them
- Consolidate data in a CRM system
- Participate in assessing the Service Center network
- Provide support for AOG (Aircraft On Ground) worldwide
- Help first-level users by requesting necessary resources
- Follow customer files from opening to resolution and closure
Requirements:
- 0 to 2 years' experience in a similar role
- Strong technical skills and problem-solving abilities
- Excellent communication and customer service skills
About Daher:
Daher is a leading manufacturer of aircraft, industrial equipment, and services. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional products and services to our customers.
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