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Unified Communications Engineer
Il y a 2 mois
About the Role
Dassault Systèmes, a leading innovator in the industry, is seeking a highly skilled Collaboration Infrastructure Specialist to join our IT team in Waltham, MA. This role focuses on designing, implementing, and supporting Microsoft Exchange & Skype for Business, Load Balancers, Web Conferencing, and security best practices that protect all the above.
Key Responsibilities
- Architect, deploy, and support the 3DS Collaboration Infrastructure for seamless and efficient Collaboration Experiences, encompassing email, Instant Messaging, Voice, and Video across various devices and 3DS locations globally.
- Act as a collaborative team member, contributing effectively on a global scale.
- Demonstrate proficiency in project design, implementation, and management, ensuring the ongoing stability, integrity, and efficiency of the Collaboration Infrastructure.
- Envision and enhance Collaboration Experiences to accommodate evolving work paradigms.
- Design Collaboration Infrastructure architecture aligned with end-user requirements, business continuity, and security protocols.
- Select and procure solutions in alignment with business objectives.
- Configure and implement solutions tailored to end-user needs and security policies.
- Strategize and execute organization-wide solution deployment.
- Monitor service availability and quality, driving continuous improvement initiatives.
- Oversee patching and version upgrades.
- Provide level 2/3 support, addressing infrastructure-related incidents reported by users.
- Optimize infrastructure to enhance user experience and operational efficiency.
- Stay abreast of technological advancements to enhance user experience continually.
Requirements
- Bachelor's degree or equivalent work experience.
- 5+ years of experience in an IT role specializing in Unified Communications.
- Proven experience in global team collaboration, adept at working across time zones.
- Expertise in Microsoft Exchange design, implementation, and support (preferably On-Premise, hybrid acceptable).
- Proficiency in Skype for Business design and infrastructure.
- Strong knowledge of Operating System installation, optimization, and security best practices.
- Proficient in PowerShell scripting related to MS Exchange, Active Directory, and MS Operating Systems.
- Familiarity with CommVault backup software as it pertains to MS Exchange.
- Solid grasp of network routing fundamentals and associated protocols.
- Deep understanding and practical experience in all security aspects of the OS, Application, and Cloud Provider.
- Strong teamwork, project management, troubleshooting, and problem-solving skills.
- Effective time management and excellent written and verbal communication abilities.
- Willingness and capability to engage with business stakeholders to understand their needs.
