Design Team Lead

il y a 4 semaines

Paris, Île-de-France LiveWire Temps plein
{"title": "Service and Maintenance Lead", "description": "Job Summary

The Service and Maintenance Lead will oversee all Service and Maintenance aspects of the LiveWire brand in the EMEA region. This position works directly with LiveWire Dealers as well as other internal LiveWire service functions.

Key Responsibilities
  • Develop and implement service best practices and procedures to support the dealer network.
  • Educate and train the network on new service and warranty content.
  • Provide customer and dealer product information to resolve issues and improve customer satisfaction.
  • Perform pre- and post-litigation motorcycle inspections and work with customers and dealers to resolve warranty claims.
  • Support dealer training and skill set improvement, focusing on warranty competency.
  • Collaborate with cross-functional stakeholders to provide input, feedback, and mutual support.
  • Oversee service tickets in the CRM and serve as the key contact point for Parts and Accessories.
Requirements
  • Motorcycle Mechanic Institute Graduate preferred.
  • Typically requires a minimum 5 years of related experience in a service function with knowledge of technical services, warranty, and consumer affairs.
  • Prefer experience equivalent to a master level technician.
  • SAP system knowledge.
  • Basic understanding of motorcycles, service, repair, and culture.
", "lang_code": "en"}

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