Cybersecurity Technical Advisor for Managed Services
il y a 1 jour
Trend Micro Incorporated is a global cybersecurity leader, dedicated to making the world safe for exchanging digital information. With decades of security expertise and continuous innovation, our platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.
Our CultureWe are committed to empowering people and embracing change in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We believe in having fun while taking our culture seriously.
The Role: Cybersecurity Technical Advisor for Managed ServicesWe are seeking a highly skilled Cybersecurity Technical Advisor for Managed Services to join our team. As a trusted security advisor, you will be responsible for proactive technical support for Trend Micro's premium customers, managing their accounts for technical and security needs.
Key Responsibilities:- Proactively provide regular health checks, sharing threat intelligence reports, and best practices to ensure customer success.
- Build strong relationships with our customers and understand their needs.
- Onboard new customers to Trend platforms, including Vision One.
- Represent customer interests internally and provide guidance on product and threat training.
- Supply customers with technical updates, monthly/quarterly case reviews, threat assessment/advisories for proactive risk protection.
- Evaluate and progress technical support cases where necessary.
- A minimum of 3 years of experience in post-sales technical support, technical account management, or a related field.
- Practical knowledge of Linux, Windows, and networking.
- Strong interpersonal skills and customer service orientation.
- Good problem-solving skills with a strong attention to detail.
- Ability to work in a fast-paced, high-pressure environment with minimal supervision.
We offer a competitive salary of $120,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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