Network Operations Team Lead

il y a 1 mois

Paris, Île-de-France Imerys Temps plein
Job Summary

The Network and UC team is a global entity that spans across various regions, enabling the management of cross-regional topics. The Network Operations Team Lead will be involved in the operation of the global network strategy and will be accountable for managing the high-availability network infrastructure and associated operational services in line with the agreed Service Level Targets.

Key Responsibilities
  • Team Leadership
    • Direct supervision of Network & UC Operations team members
    • Leads, manages, and coordinates a team of Network engineers
    • Defines the skills and talents for Network engineers team members
    • Responsible for the overall training and development for Network engineers team members
    • Provides direction and leadership to build process-focused, cross-functional teams
    • Manages scheduling, workload, and operational work streams to optimize service delivery
    • Addresses technical and non-technical escalations
  • Incident and Event Management
    • Ensures efficient resolution of incidents & problems through people, process, and technology, based on ITIL process
    • Provides timely, accurate, and effective communication on service-impacting events
    • Works with vendors on issue resolution and communications
    • Liaises with the IT customer Care team, improvement tickets, and service request management & escalation process
  • Enterprise Monitoring
    • Responsible for the process to effectively monitor all services that ensure compliance with standards, best practices, and SLAs
    • Reports on key metrics of availability, incident resolution, and service delivery performance, through close Service Level Agreements (SLA) definition & follow-up
    • Responsible for toolsets required to provide event management services
  • Continuous Improvement
    • Provides leadership, technology guidance, and mentors others throughout their respective technical domain
    • Ensures that the networking system runs efficiently without interruption
    • Ensures CMDB data consistency
    • Leads network life cycle management
    • Manages and documents Standards, Policies, Processes, sites architecture for the Network and UC
    • Performs regular process improvement reviews to ensure ongoing optimization
    • Contributes to audit findings, related to network, remediation
    • Coordinates monthly clean-up process of the monitoring tool
    • Generates processes to ensure appropriate WAN, LAN, device privileges, and access are granted, ensuring data integrity and security is met
    • Works with others to create, develop, and maintain business continuity and contingency plans, including disaster recovery plans, communication, and escalation plans, and emergency operations plans and business continuity plans
  • Administrative Tasks
    • Performs maintenance & licenses follow-up & renewal process
    • Has a close follow-up on bills and spending
    • Liaises with Network operation Manager, contributes to vendors management & relationship
    Qualifications & Experience
    • University degree in the field of IT and telecommunications systems
    • Fluent English (spoken, written, read)
    • 3 to 5 years of experience managing telecommunication engineers and staff
    • Previous managerial experience in a worldwide environment
    • Working technical knowledge of current network hardware, protocols, and standards, including IP, Ethernet, Cisco Wifi, Palo Alto firewalls, and Global Protect VPN client, Palo Alto Prisma, Forcepoint URL filtering, BGP, MPLS, SDWAN, SASE,...
    • Experience working in a team-oriented, collaborative environment
    • Ability to learn from other experienced team members
    Skills & Person Specification
    • Leads Self & Leads Others
      • Strong ability to convey related information to non-technical end-users in a way that provides understanding and visibility
      • Spirit of synthesis
      • Flexible working hours to accommodate diverse geographic locations
      • Safety-oriented and driven, leading by example on all matters of safety
    • Communicates & Collaborates
      • Strong verbal and written communication skills
      • Interpersonal and collaborative skills
      • Ability to proactively communicate detailed information to management, co-team members, and project teams
      • Ability to drive changes
      • Ability to thrive in an international and multi-cultural context
    • Delivers Results
      • Strong organizational, resource management, and planning skills
      • Problem-solving ability with a rigorous mindset
      • Superior analytical mindset
    • Drives Improvement
      • Keen attention to detail
      • Continuous improvement mindset

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