API Integration Specialist
il y a 2 jours
About Mondial Relay
Mondial Relay is a leading provider of parcel shipping and delivery services, offering a simple, fast, and economical solution through a network of Relay Points and Lockers.
We are committed to creating links between e-merchants, merchants, and consumers, and our goal is to become the leader in out-of-home delivery in Europe.
About the Role
We are seeking a highly skilled Tech Integration Specialist to join our Tech Department, reporting to the Integration Manager.
As the IT referent for a customer portfolio, you will provide technical support in pre-sales consultancy, deployment, and configuration of flows and tools, as well as after-sales follow-up.
Key Responsibilities
- Collaborate with external customers to explain and facilitate integration processes, providing recommendations on the most appropriate integration method for the customer.
- Work closely with the sales and account management teams to understand customer requirements and expectations, ensuring a smooth transition from the sales phase to the onboarding phase.
- Utilize APIs, including SOAP and REST APIs, for seamless system integration, making API calls and troubleshooting errors as needed.
- Work with various file integration formats, such as EDI and CSV.
- Provide exceptional support and customer service throughout the integration journey following customer go-live.
- Verify labels and ensure accurate configurations for a smooth onboarding process.
Requirements
- Strong communication skills, both with external customers and internal team members.
- Proficiency in problem-solving, with the ability to propose multiple solutions to challenges.
- Experience working with APIs, JSON, IDR files, and real-time integrations.
- Familiarity with tools like Jira and Postman for efficient workflow management.
- Fluency in French and English.
What We Offer
- Individual variable compensation.
- Attractive profit-sharing and profit-sharing bonuses.
- A collaborative way of working, based on autonomy and responsibility.
- Professional development opportunities throughout your career.
Our Commitment to Diversity and Inclusion
We guarantee compliance with the rules of non-discrimination in hiring and are committed to helping people who are far from employment.
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