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Technical Support Specialist
Il y a 2 mois
We are seeking a highly skilled Technical Support Specialist to join our team at Tata Communications. As an Application Support Engineer, you will play a critical role in ensuring the smooth operation of our applications and providing exceptional support to our customers.
Key Responsibilities- Application Support: Provide timely and effective support to customers, resolving issues and ensuring minimal downtime.
- Incident Management: Investigate and resolve incidents, identifying root causes and implementing corrective actions.
- Process Improvement: Collaborate with cross-functional teams to develop and implement process improvements, ensuring efficient and effective support delivery.
- Technical Expertise: Stay up-to-date with the latest technologies and trends, applying your knowledge to resolve complex technical issues.
- Communication: Effectively communicate with customers, stakeholders, and team members, providing clear and concise updates on issue resolution and progress.
- Education: Bachelor's degree in Computer Science or a related field.
- Experience: Minimum 5 years of experience in computer system administration or software development.
- Technical Skills: Proficiency in computer networks, operating systems (Windows and Linux), and coding languages (Java, Python, etc.).
- Soft Skills: Excellent problem-solving skills, strong communication skills, and ability to work effectively in a team environment.
