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il y a 6 jours
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Senior Engagement Manager
Il y a 2 mois
We are seeking a highly skilled and experienced Senior Engagement Manager to join our team at Databricks. As a Senior Engagement Manager, you will be responsible for leading our Professional Services and Education Services line of business, driving customer success, and delivering value to our clients.
Key Responsibilities- Develop and execute a services sales strategy in the designated territory with a target account list.
- Proactively create new Services opportunities and collaborate with software sales account teams and our eco-system of delivery partners.
- Meet and exceed quota (Impact, Implementation Services, and Training) in both new and installed base customers.
- Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of services to meet their needs.
- Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy.
- Lead extended team in solutioning and scoping, and proposal development.
- Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities.
- Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services.
- Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary.
- Help resolve delivery challenges, address resource contentions, scoping issues and manage expectations.
- Extensive experience in leading and managing a Professional Services and Education Services line of business.
- Extensive experience in customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution.
- Data and AI domain experience working with customers to realise business value through to production implementations.
- Excellent customer-facing skills including working with Executives and other team members.
- Experience articulating the value-based selling mode.
- Experience identifying customer needs and implementing solutions.
- Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.
We offer a dynamic and challenging work environment, competitive compensation and benefits package, and opportunities for professional growth and development.
