Housekeeping Associate
il y a 2 semaines
To provide exceptional guest experiences, we are seeking a skilled Housekeeping Associate to join our team at Novotel Kolkata Hotel & Residences.
Key Responsibilities:- Ensure cleanliness and hygiene standards are met in all hotel areas, including guest rooms, public spaces, and corridors.
- Responsible for the efficient use of departmental master keys and other keys to maintain guest safety and security.
- Maintain high standards of cleanliness in assigned guest rooms, ensuring a comfortable and welcoming environment for our guests.
- Provide exceptional guest service, remaining alert, courteous, and helpful at all times.
- Perform various duties as assigned, including cleaning rooms, public areas, and other tasks to ensure the hotel's high standards are met.
- Report any matters affecting the hotel's interests to management.
- Inspect room linen and return substandard items to the Housekeeping department.
- Adhere to posted schedules and report to work on time.
- Change soiled linens daily and remake beds to maintain a high level of cleanliness.
- Follow lost and found procedures strictly.
- Ensure floor pantries, corridors, and fire exits meet hotel standards.
- Equip guest rooms with linen and amenities according to hotel standards.
- Respect guests' property and do not remove any articles from occupied rooms.
- Report blankets, bed spreads, and other items requiring replacement to the Housekeeping Supervisor.
- Notify the Housekeeping Supervisor of assigned rooms with 'Do not Disturb' signs or other special requirements.
- Report malfunctioning equipment to the supervisor and ensure prompt attention.
- Manage the Housekeeping desk efficiently, coordinating with colleagues and following up on communications.
- Handle guest messages and queries promptly and with utmost importance.
- Account for and acknowledge all issue and receipt of keys.
- Update all registers and records accurately.
- Adhere to the hotel's mission statement and departmental standards.
- Take responsibility for master keys of assigned rooms.
- Report any loss or damage to the supervisor.
- Perform duties in public areas, including dusting, vacuuming, scrubbing, and cleaning equipment and furniture.
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