Principal Solution Consultant

il y a 2 jours


Gentilly, Île-de-France Genesys Temps plein
Unlock the Power of Customer Experience

Genesys is a global leader in customer experience orchestration, empowering organizations to deliver exceptional experiences at scale. As a Principal Solutions Consultant, you will play a critical role in helping our clients achieve their customer experience goals.

Key Responsibilities:
  • Conduct business-focused solution discoveries with customers to understand their needs and expectations.
  • Host customer journey mapping exercises and customer experience workshops to identify opportunities for improvement.
  • Develop and deliver tailored messaging to meet the needs of various business and technical stakeholders.
  • Collaborate with cross-functional teams to develop identified business opportunities.
Requirements:
  • University degree in Computer Science or Engineering or related field.
  • 5-7 years of experience in CX as a pre-sales consultant, business analyst, or solutions engineer.
  • Proven track record working as a pre-sales expert for Enterprise Cloud Applications.
  • Strong understanding of IT concepts, software standards, and database and networking technologies.
  • Cloud computing, artificial intelligence, and contact center industry experience a plus.
  • Excellent analytical and conceptual capabilities, with a high customer focus.
  • Ability to articulate opinions on current technology trends.
What We Offer:
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

At Genesys, we are passionate about delivering exceptional customer experiences. If you share our vision and are looking for a challenging and rewarding role, we encourage you to apply.



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