Global Business Process Owner
il y a 3 semaines
LEAP - Customer Service & Delivery
Pernod Ricard is seeking a Global Business Process Owner - Customer Service & Delivery to join its ambitious transformation journey. This role is part of the LEAP program, aiming to enhance collaboration at a global level to better support business ambitions.
About the Role:
- Strategic Process Design: Design and oversee comprehensive customer service & delivery processes for integration into the ERP system.
- Optimization of Customer Interactions: Utilize ERP tools to refine customer interaction workflows, ensuring streamlined communication, accurate order fulfillment, and timely issue resolution.
- Feedback Management System: Implement a system within the ERP for capturing and analyzing customer feedback, facilitating actionable insights to continuously refine product and service offerings.
- Advanced Customer Data Integration: Manage the incorporation of detailed customer data into the ERP, enabling personalized service delivery and targeted marketing campaigns.
- Cross-Functional Strategy Alignment: Collaborate with sales, marketing, and logistics teams to ensure customer service strategies are cohesive with overall business goals, drawing on ERP insights to inform decisions.
- Service Performance Analytics: Set and monitor service performance metrics within the ERP, utilizing data to drive strategic improvements in customer service & delivery operations.
Requirements:
- Master's degree in engineering or business school
- Required 15 years minimum of experience
- Experience in customer service, in commercial, supply chain, logistics
- Experience in consumer goods industry
- SAP savvy is a nice to have
- English is mandatory, French and Spanish appreciated but not mandatory
About Pernod Ricard:
Pernod Ricard is committed to diversity and inclusion, and we are a disability-friendly company. We work with associations to promote social inclusion and our recruitment methods focus on competencies to ensure equal opportunities.
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