Global Business Process Owner

il y a 3 semaines


Paris, Île-de-France Pernod Ricard Temps plein

LEAP - Customer Service & Delivery

Pernod Ricard is seeking a Global Business Process Owner - Customer Service & Delivery to join its ambitious transformation journey. This role is part of the LEAP program, aiming to enhance collaboration at a global level to better support business ambitions.

About the Role:

  • Strategic Process Design: Design and oversee comprehensive customer service & delivery processes for integration into the ERP system.
  • Optimization of Customer Interactions: Utilize ERP tools to refine customer interaction workflows, ensuring streamlined communication, accurate order fulfillment, and timely issue resolution.
  • Feedback Management System: Implement a system within the ERP for capturing and analyzing customer feedback, facilitating actionable insights to continuously refine product and service offerings.
  • Advanced Customer Data Integration: Manage the incorporation of detailed customer data into the ERP, enabling personalized service delivery and targeted marketing campaigns.
  • Cross-Functional Strategy Alignment: Collaborate with sales, marketing, and logistics teams to ensure customer service strategies are cohesive with overall business goals, drawing on ERP insights to inform decisions.
  • Service Performance Analytics: Set and monitor service performance metrics within the ERP, utilizing data to drive strategic improvements in customer service & delivery operations.

Requirements:

  • Master's degree in engineering or business school
  • Required 15 years minimum of experience
  • Experience in customer service, in commercial, supply chain, logistics
  • Experience in consumer goods industry
  • SAP savvy is a nice to have
  • English is mandatory, French and Spanish appreciated but not mandatory

About Pernod Ricard:

Pernod Ricard is committed to diversity and inclusion, and we are a disability-friendly company. We work with associations to promote social inclusion and our recruitment methods focus on competencies to ensure equal opportunities.



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