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Audiovisual Service Manager

Il y a 2 mois

Paris, Île-de-France Encore France, Monaco & Geneva Temps plein
About Encore France, Monaco & Geneva

We are a global leader in event production, specializing in creating memorable experiences that inspire and drive change within businesses. Our diverse team of creative thinkers and experts deliver real results through strategy, creativity, innovative technology, digital solutions, and hybrid, virtual, and in-person event concepts.

We are a trusted partner for event organizers, businesses, agencies, leading hotels, and over 2,100 venues worldwide. Operating in more than 20 countries across North America, Europe, the Middle East, Australia, and Asia.

Job Summary

As the Technical Events Manager, you will oversee the Audiovisual service at one of our prestigious 5-star hotels in Paris, the Georges V Hotel. You will focus on delivering top-notch customer service, acting as the main point of contact for the hotel and clients, managing all requests. You will drive operational profitability by increasing sales, managing costs, and local marketing. You will lead high-profile events ensuring flawless execution and unforgettable experiences for attendees.

Key Responsibilities
  • Handle daily client requests and ensure satisfaction
  • Participate in client meetings and site visits
  • Provide innovative solutions using appropriate resources
  • Prepare quotes and ensure project profitability
  • Coordinate overall service delivery in line with company processes
  • Report on operation profitability and quality
  • Maintain excellent customer service and client relationships
  • Oversee a team of Technicians and an Assistant Manager
Required Profile
  • Minimum education level: BAC+2
  • Significant project management experience in events or luxury hospitality
  • Strong knowledge of audiovisual technical equipment
  • Proven team leadership experience
  • Excellent customer service skills and autonomy
  • Strong interpersonal skills and fluent in English
  • Impeccable presentation and detail-oriented
Compensation and Benefits
  • Starting salary from 52K (based on experience)
  • Signing bonus
  • Monthly meal allowance
  • Performance-based bonuses
  • Annual clothing allowance
  • Longevity bonus
  • Employee recognition program