Customer Support Specialist
il y a 1 semaine
Evoliz is a digital transformation company that has been serving small and medium-sized enterprises for 13 years. We develop a comprehensive and collaborative management solution that is ultra-accessible and 100% French to help businesses reconcile with administrative tasks.
We are currently in a phase of accelerated growth and are multiplying innovations to conquer a highly competitive market.
Working at Evoliz means not only providing a smile to business leaders, but also joining a team where it's great to live and where the banana is not just a logo, but a genuine state of mind.
Our Work EnvironmentWe want our clients to spend as little time as possible on our software. Why? Simply because most businesses prefer to spend their time doing something else (increasing their turnover, enjoying their family, etc...) rather than tearing their hair out to do their invoices
Based on this observation, one of Evoliz's strong values is to consider customer support as a central service within the organization This service is the key to client loyalty. Thanks to customer support, we can evolve our application because the team is best placed to talk about the difficulties encountered by clients in the application.
Despite this, the context in which we operate is tense and requires real reactivity, both in terms of technology (no invoicing possible = panic mode) and humans (the client has a problem? It becomes my problem).
A Day in the LifeWithin a team of 7 people (1 customer service manager and 6 customer service agents), you will use different communication channels (chat, email, phone) and your role will be to handle the most common user requests and provide basic advice to resolve them.
Your goal: respond quickly (and well). You will be so satisfied with reminding your client to give them solutions quickly or even resolving a problem directly over the phone (and the client will be too)
But don't panic, you won't be alone. At Evoliz, we rely on collaboration between services, so if you have questions to ask the developers, the Product team, or Sales, they will be happy to answer you
Finally, at Evoliz, no chatbots or robots, just humans who answer clients (so when we say we'll call a client, we do it).
ProfileThis is a full-time CDI position, available from Monday to Friday, to be filled as soon as possible and located in La Garde (83).
The proposed salary ranges from 22K to 27K€ (with other very interesting benefits such as meal tickets, a great health insurance, and more...)
To respond to our values and what we want to bring to our clients, we are looking for a passionate person, convinced by our product, with excellent interpersonal skills and empathy.
We believe strongly in this miracle recipe and are looking for someone with:
- A culture of information and the web
- Excellent oral and written expression
- Rigorous client accompaniment
- A genuine sense of pedagogy and patience
- Basic accounting knowledge
Attention, the complexity of the software may be a bit daunting at first, but it will just take a bit of common sense to resolve most problems and you will be trained on the tool internally by the best
JOINING EVOLIZ MEANS...
❤️ Being part of a team of passionate people
A personalized onboarding to ensure the best integration
Work hours allowing for a work-life balance
Choosing the equipment with which we prefer to work
️ 5 weeks of paid annual leave, mobilizable from the 1st month
The Swile card for meal tickets
⚕️ The ALAN health insurance
Interview Process- A telephone interview with HR
- A physical interview with the Customer Service Manager and HR, including practical cases
- A physical interview with team members and one of the 2 Evoliz founders
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