Technical Service Manager

il y a 2 jours


BussySaintGeorges, Île-de-France DOM RH Temps plein
Job Description

**Job Title:** Technical Service Manager

**Company:** DOM RH

**Job Type:** Full-time

**Location:** Bussy Saint Georges

**Job Category:** Customer Support

**About Us:

DOM RH is a leading recruitment agency specializing in temporary, permanent, and contract staffing solutions. We are seeking a highly skilled Technical Service Manager to join our team.

Job Summary:

We are looking for a seasoned Technical Service Manager to lead our customer support team. The ideal candidate will have a strong background in service management, technical expertise, and excellent communication skills. The successful candidate will be responsible for developing and implementing effective service strategies, collaborating with the technical support team, and providing valuable insights for product improvement.

Key Responsibilities:
  • Develop and implement service strategies to enhance customer satisfaction and loyalty
  • Collaborate with the technical support team to resolve complex issues and improve service delivery
  • Provide valuable insights for product improvement and development
  • Maintain strong relationships with key clients and stakeholders
  • Identify and capitalize on sales opportunities
  • Develop and maintain documentation and procedures related to service delivery
  • Establish quality control measures and ensure compliance with industry standards
  • Conduct regular audits, manage departmental budgets, and optimize resource utilization
Requirements:
  • Proven experience in a service management role, preferably in the industrial or manufacturing sector
  • Technical expertise in automation and a solid understanding of mechanical and electrical systems
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with colleagues and clients
  • Competent in English (B1/2 level) to communicate with British colleagues
  • Strong organizational skills and ability to make informed decisions in challenging situations
What We Offer:
  • Competitive salary range: €45,000 - €50,000 per annum, plus performance-based bonuses
  • Flexible working hours: 8am - 5pm, Monday to Thursday, and 8am - 4pm on Fridays
  • Opportunities for career growth and professional development

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