Customer Service Representative

il y a 4 jours


Paris, Île-de-France Polène Paris Temps plein
Customer Service Representative

Join Polène Paris, a French luxury goods company, as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team. As a Customer Service Representative, you will be the primary point of contact for our clients, responding to their inquiries, resolving issues, and providing solutions to their problems.

Responsibilities
  • Provide exceptional customer service and support to clients via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses
Requirements
  • Fluency in French and English (written and spoken)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a luxury goods company and be part of a unique and creative team


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