Luxury Concierge Coordinator
il y a 4 semaines
Position Overview:
Are you dedicated to providing outstanding service to guests? Join our esteemed team at Cheval Blanc as a Luxury Concierge Coordinator.
The Coordinator plays a pivotal role in ensuring guest contentment and orchestrating services across the establishment.
Key Responsibilities:
- Maintain up-to-date knowledge of dining options and guest schedules
- Respond to phone inquiries adhering to our service standards
- Keep a tidy and well-organized workspace
- Update guest profiles and manage special requests efficiently
- Assist in inventory oversight and stock management
- Advocate for all services available at the establishment
- Anticipate guest requirements and offer tailored assistance
- Address guest concerns with sensitivity and propose effective solutions
Requirements:
- Prior experience in hospitality is essential
- Proficient in MS Office and Opera software
- Fluent in both English and French
- Knowledge of an additional language is advantageous
- Excellent interpersonal and customer service abilities
- Capacity to collaborate effectively within a team
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