Head of Consumer Insights
il y a 2 semaines
About the Role
We are seeking a talented Market Researcher to champion the customer voice and lead the creation of actionable insights that inform our business strategies. As Head of Consumer Insights, you will be responsible for translating customer data into impactful recommendations that drive business growth and product development.
Key Responsibilities
- Develop and maintain a comprehensive customer insights strategy that informs business decisions and product development.
- Lead a team of analysts in extracting, analyzing, and communicating customer insights to stakeholders across the organization.
- Collaborate with cross-functional teams, including Product, Marketing, Sales, and Strategy, to ensure insights inform decision-making and strategy.
- Implement and optimize tools and processes for efficient customer insights gathering, analysis, and distribution.
- Champion a customer-centric culture and influence product development and marketing strategies.
Requirements
- 10+ years of experience in consumer research or analytics, with a proven track record in leading and building a team in an international context.
- Demonstrated ability to develop and implement a comprehensive customer insights strategy within a large-scale organization.
- Exceptional analytical skills, with experience in statistical methods, data analysis tools, and potentially data visualization tools.
- Strong project management capabilities, able to lead and prioritize multiple initiatives simultaneously, manage budgets, and ensure project deliverables are met.
- Excellent communication and collaboration skills, with the ability to influence stakeholders across departments and levels, present complex data insights compellingly, and build strong relationships with internal and external partners.
- Strategic thinking and business acumen, able to translate customer insights into actionable business strategies aligned with overall company goals.
- Fluent in English and French, Portuguese optional.
About Us
At Deezer, we believe that every voice matters. We strive to build an inclusive culture and foster a diverse environment. We offer a range of benefits, including a Deezer premium family account, access to gym classes, and a dynamic work environment.
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