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Service Delivery Manager H/F

Il y a 2 mois


VélizyVillacoublay, Île-de-France Hitachi Rail Temps plein

À propos de notre entreprise

Hitachi Rail est une entreprise leader dans le domaine de la technologie ferroviaire. Nous sommes à la pointe de la transformation digitale et de la technologie, avec des opérations aux quatre coins du monde.

Nos valeurs

  • Diversité et inclusion
  • Égalité des chances
  • Intégrité et transparence

La mission de notre équipe

Nos équipes localisées à Vélizy-Le-Bois développent, installent et maintiennent en condition opérationnelle les solutions de signalisation ferroviaire, mais également les systèmes intégrés de communication et de supervision pour les grandes lignes et les transports urbains.

Vos responsabilités

  • Gérer un portefeuille clients et projets
  • Gestion de la relation client, point de contact privilégier du client
  • Garant de la bonne gestion du contrat et de la fourniture des services contractualisés
  • Pilotage du projet
  • Reporting interne et externe KPI : couts, délais et qualité
  • Suivi des livrables, fait techniques, plan d'actions...
  • Gestion et coordination des actions avec l'ensemble des services intervenant (Ingénierie, Suppy Chain...)
  • Gestion de l'adéquation budget / charge / ressource

Les compétences requises

  • Service Delivery Management ou Customer Support Manager dans un contexte international
  • Connaissance des Services et Maintenance
  • Connaissance des activités de services & du SLI
  • Gestion de projet & de la relation client
  • Langue : Espagnol courant (lu, écrit et parlé)
  • Langue : Anglais
  • Connaissance : architecture système et domaine ferroviaire
  • Managériale : management transverse

Avantages de l'emploi

  • Diversité d'évolution en France ou à l'internationale
  • Travail hybride : 10 jours de télétravail dans le mois
  • Salaire sur 12 mois + Prime d'objectif + Prime de participation et d'intéressement
  • CP (jours d'ancienneté + fractionnement) + 15 RTT
  • Remboursement du titre de transport à hauteur de 90%
  • CSE attractif (remboursement des voyages, loisirs, activités sportives...)