Financial Services Professional
il y a 3 semaines
Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. We are seeking a talented Customer Success Manager (Credit Manager) to join our team.
This is an exciting opportunity for a skilled Credit Manager to drive adoption and outcomes leading to renewals, expansion, and advocacy across a portfolio of our enterprise clients. You will be responsible for providing insights to customers to ensure they get the most out of the Sidetrade solution(s) they use.
Key Responsibilities- Be the main point of contact between the company and a set of named enterprise accounts
- Provide actionable insights to customers to ensure they maximize the value of the Sidetrade solution(s)
- Act as the voice of the customer when dealing with the Product Management, Professional Services, and Support teams
- Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Identify upsell and cross-sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
- Understand each customer's outcomes by communicating with key stakeholders, analyzing customer health metrics, running customer satisfaction surveys, and supporting customer innovation workshops
- 8+ years of experience as a Credit Manager in large organizations
- Ability to manage a portfolio of enterprise clients with projects running simultaneously
- Strong client-facing skills
- Excellent time management skills
- Excellent presentation skills, both verbal and written communication
- Good knowledge of Receivables Management technology
- Success working in a fast-paced environment with a rapidly growing company
- Bachelor's or Master's degree in Finance, Business Administration, Economics, or a relevant field
- Fluent in English and French
- Open to some travel to meet with customers
We are an equal opportunity employer and celebrate diversity, gender equality, inclusivity, and fairness. If you are passionate about Technology and Global Organizations, and have what it takes to succeed in a dynamic and rewarding environment, we encourage you to apply.
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