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Amazon is seeking a highly skilled Senior CRM Strategist to join our team in Luxembourg. As a key member of our Amazon Business team, you will play a critical role in developing and implementing innovative CRM solutions to drive business growth and customer satisfaction.
About the Role:We are looking for a seasoned CRM professional with a strong background in sales, marketing, and customer relationship management. Your expertise will be essential in helping us to identify and capitalize on new business opportunities, develop compelling proposals, and secure approval from our EU leadership team.
You will work closely with our Customer Advisors, Product, Legal, Operations, Finance, and Sourcing teams to develop scalable and repeatable deal management processes. Your ability to analyze complex data, identify trends, and develop actionable insights will be crucial in driving business growth and improving customer satisfaction.
Responsibilities:- Develop and implement CRM strategies to drive business growth and customer satisfaction
- Identify and capitalize on new business opportunities
- Develop compelling proposals and secure approval from EU leadership team
- Work closely with cross-functional teams to develop scalable and repeatable deal management processes
- Analyze complex data, identify trends, and develop actionable insights
- Experience with sales CRM tools such as Salesforce or similar software
- Bachelor's degree or equivalent
- Knowledge of procurement and source-to-pay processes and solutions or equivalent experience
- Experience in B2B or enterprise sales with a focus on hunting new business
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Please note that this role requires you to come to the office three days a week. Experience with Microsoft Office products and applications is also required.
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