Customer Service Advisor
il y a 4 semaines
As a Telecommunication Specialist at O2 Care Services, you will be integral in providing exceptional support to clients by addressing their inquiries and ensuring their needs are met effectively.
Your role will involve managing incoming calls regarding various service offerings, as well as making outbound calls for follow-up purposes, utilizing multiple communication platforms to assist customers.
Key Responsibilities:
- Identify client needs and provide guidance on available services
- Liaise with agencies to communicate client requirements
- Direct external inquiries to the appropriate channels within O2
- Ensure a high level of customer satisfaction through effective communication
- Report any incidents or significant dissatisfaction to management
- Maintain accurate records of all interactions
- Adhere to O2 brand standards while delivering top-notch service
Qualifications:
- Excellent interpersonal skills with a strong focus on customer service
- Previous experience in a customer-facing role is advantageous
- Key attributes include empathy, attention to detail, and reliability
Working Conditions:
- Full-time position with flexible working hours, Monday to Friday, including occasional Saturdays
- 3-week rotation schedule to promote work-life balance
- Competitive salary with performance-related bonuses
Employee Benefits:
- Convenient office location with access to public transport
- Company-sponsored commuting options
- Availability of electric bicycles and private parking facilities
- Modern office amenities including a sports room, terraces, and communal areas
- Meal vouchers provided after a designated period of employment
- 50% contribution towards health insurance from the employer
- Opportunities for career progression within the company
- Provision of a company mobile phone
- Participation in various internal interest groups (e.g., gardening, sports, gaming)
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