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Il y a 3 mois
As a Telecounselor at O2 Care Services, you will be integral in addressing client inquiries and ensuring their satisfaction with our offerings. Your role will involve a variety of communication methods to assist clients effectively.
Key Responsibilities:
- Assist clients in understanding their requirements and navigate through our service options.
- Collaborate with agencies to relay client needs.
- Direct external inquiries to the appropriate O2 Care Services channels.
- Maintain high levels of customer satisfaction through clear and effective communication.
- Document any incidents or significant client dissatisfaction for management review.
- Keep accurate records of all client interactions.
- Adhere to O2 brand standards while delivering exceptional service.
Qualifications:
- Excellent interpersonal skills with a strong focus on customer service.
- Prior experience in client relations is advantageous.
- Key attributes include empathy, attention to detail, and reliability.
Working Conditions:
- Full-time position with flexible scheduling from Monday to Friday, including occasional Saturdays.
- Three-week rotation schedule to promote work-life balance.
- Competitive salary with performance-related bonuses.
Employee Benefits:
- Convenient office location accessible via public transport.
- Company-sponsored transportation options.
- Access to electric bicycles and private parking facilities.
- Modern workplace amenities including sports facilities, terraces, and communal areas.
- Meal vouchers available after a designated period of employment.
- 50% contribution towards health insurance from the employer.
- Opportunities for career advancement within the company.
- Company-provided mobile device.
- Engagement in various internal interest groups (e.g., gardening, sports, gaming).
