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Reception Operations Supervisor
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Job Overview - Reception Operations Supervisor (H/F)
Position SummaryA Reception Operations Supervisor oversees the front desk activities to guarantee exceptional service delivery to guests, particularly in how team members provide information to assist with guest inquiries.
Key Responsibilities:
- Manage efficient and precise front desk operations, including check-in and check-out processes.
- Assist team members in addressing guest requests and inquiries to ensure satisfactory resolutions.
- Keep the Front Office Manager informed of any pertinent guest feedback or departmental issues.
- Maintain a consistently high standard of customer service.
- Brief your team on daily events or notable guests in the establishment.
- Drive revenue through sales initiatives and promote hotel services for upselling opportunities.
- Implement correct procedures for accepting various payment methods in line with hotel policies.
- Oversee the appearance, standards, and performance of the front office team, emphasizing training and collaboration.
- Ensure team members are knowledgeable about room types, rates, packages, promotions, and local attractions.
- Exhibit strong leadership qualities to motivate team members to meet and exceed service standards.
- Act in accordance with front-of-house equipment and property management systems.
- Conduct ongoing training programs for team members.
- Facilitate shift handovers and briefings as necessary.
- Adhere to company brand standards.
- Collaborate with other departments and foster positive working relationships with hotel staff.
Qualifications:
Successful candidates for the Reception Operations Supervisor role should embody the following attributes:
- Experience in a customer-centric environment.
- Positive demeanor and effective communication skills.
- Dedication to delivering high-quality customer service.
- Excellent personal grooming standards.
- Ability to work independently or collaboratively within a team.
- Proficient in IT and related systems.
Preferred Qualifications:
- Prior supervisory experience in a hospitality setting.
About Hilton:
Hilton is a premier global hospitality company, encompassing a wide range of accommodations from luxurious hotels and resorts to extended-stay suites and mid-priced options. With a legacy of nearly a century, Hilton is committed to providing exceptional experiences for both business and leisure travelers. Our vision is to illuminate the world with the warmth of hospitality, uniting our team to create remarkable experiences every day. Our dedicated team members are at the core of our success.
