In-Room Dining Attendant

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

About Accor

Accor is a world-leading hospitality group, offering unique and diverse experiences in over 110 countries. We are committed to providing exceptional service and creating memorable moments for our guests.

Job Description: In-Room Dining Attendant

As an In-Room Dining Attendant at Accor, you will play a vital role in delivering outstanding guest experiences by providing prompt and attentive service within the comfort of their rooms.

Responsibilities:
  • Deliver food and beverage orders to guest rooms with precision and care, ensuring adherence to established standards.
  • Maintain a thorough understanding of the room service menu and wine list to effectively advise guests on their dining options.
  • Process orders accurately using point-of-sale systems, ensuring correct charges are applied to guest accounts.
  • Collaborate with the room service team to maximize revenue through suggestive selling techniques.
  • Maintain a clean and organized work area, adhering to strict hygiene protocols.
  • Communicate effectively with guests and colleagues to ensure seamless service delivery.
Guest Service Responsibilities:
  • Provide exceptional customer service by anticipating guest needs and exceeding expectations.
  • Handle guest inquiries and requests promptly and professionally.
  • Resolve any guest concerns or issues in a timely and courteous manner.
Qualifications:
  • Previous experience as a waiter/waitress in a luxury hotel or fine dining establishment is preferred.
  • Excellent communication and interpersonal skills.
  • A warm and welcoming personality with a genuine passion for hospitality.

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