AI-Powered Ecommerce Experience Innovator

il y a 7 jours


Paris, Île-de-France Gorgias Temps plein

We're transforming the ecommerce landscape by automating interactions between merchants and shoppers. Our mission is to make these experiences effortless for everyone involved.

The Machine Learning team at Gorgias empowers ecommerce brands to grow through AI-powered customer experience.

About the Role:

  • Develop, refine, and enable our AI Agent, designed to automatically address and resolve shopper requests for our merchant clients.
  • Own the feedback, observability, and continuous training of deployed solutions/models using HuggingFace, Vertex, Comet ML, multiple LLM providers, and PromptLayer.
  • Solve product-facing problems with classical NLP and/or with LLMs.
  • Maintain our services using FastAPI and cron jobs using Kubeflow.
  • Collaborate in a cross-functional team: we are providing Machine Learning as a service within Gorgias.

What You'll Need:

  • 5 years of proven track record in Machine Learning (NLP/HuggingFace/Math), software design (DDD), and developing&maintaining APIs and batch jobs (FastAPI/kubeflow/DBT).
  • Proficiency in Python, our engineering tools and frameworks.
  • Excellent written and verbal communication skills in English, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
  • Masters degree in STEM (science, technology, engineering and mathematics), or a related field.

Benefits:

  • Competitive salary & equity (90th percentile worldwide)
  • ~5-week vacation
  • ~ Paid sick leave
  • ~ Paid parental leave
  • Private health insurance
  • Up to €700 to set up your workstation at home
  • Up to €2000 of learning material per year


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