Technical Support Specialist

il y a 1 semaine

Nice, Provence-Alpes-Côte d'Azur, France Enreach Temps plein

The Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team as a Support Engineer. As a Support Engineer, you will be the primary point of contact for our onboarding partners, providing exceptional support and ensuring a seamless onboarding experience.

Key Responsibilities:

  • Provide 1st and 2nd-level support to our partners, handling operational questions, claims, and enquiries.
  • Answer technical questions, solve technical problems, and suggest appropriate workarounds.
  • Go the extra mile to follow up with customers, ensuring issues are resolved and customers are satisfied.
  • Assist new partners with their first deployments.
  • Explain delivery processes in-depth to new partners when requested by the Onboarding Coordinator.
  • Give onboarding training to new partners.
  • Maintain operational relationships with onboarding partners on a regular basis to discover partner tensions.
  • Advocate and voice partner needs in the entire organization.
  • Monitor on and advise in Partner Support and Delivery Support performance (internally focused) for onboarding partners.

Who are you?

We are looking for a strong product generalist who is energized by the challenge of solving difficult user-related problems. You should have experience in customer-facing roles, be obsessed with partner success, and have a solid understanding of VoIP, SIP, IP networks, and Linux.

Requirements:

  • At least 2nd-year college graduate or associate's degree required - Computer Science or related field desirable.
  • Strong verbal and written communication skills in French and English.

What we offer:

  • A challenging international role within an ambitious, innovative, and upscaling IT/Telco company.
  • Full-time employment contract (French "CDI").
  • A nice salary matching your experience and full secondary benefits.
  • This position is based in Valbonne (Sophia Antipolis, Nice area).

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