Retail Operations Manager

il y a 3 semaines


Nanterre, Île-de-France Pandora AS Temps plein
Job Title: Retail Standards and Operation Manager

Pandora A/S is seeking a highly skilled Retail Standards and Operation Manager to join our team in Paris. As a key member of our Western Europe cluster, you will be responsible for executing Group Retail Excellence strategies to elevate and enhance the customer experience while ensuring alignment of core store operating practices and compliance with standards.

Key Responsibilities:
  • Implement Group Standard Operating Procedures to optimize the customer experience and safeguard the organization from key operational risks.
  • Review data analytics to identify and investigate issues in store, agreeing corrective actions to improve compliance and/or performance.
  • Make regular visits to stores to understand key operations and opportunities.
  • Partner closely with Sales Managers, Store teams, Training, and Retail Excellence to identify Retail development needs and co-create relevant material.
  • Ensure all Retail communications are shared timely and aligned with Group Communications strategy.
  • Champion a culture of continuous improvement and change.
Requirements:
  • A degree in Business Management or professional accreditation in a business-related area.
  • Fluency in English, Spanish, and French.
  • Strong proficiency in Retail Operations.
  • Strong leadership and influencing skills.
  • Experience from retail, fashion, and/or FMCG industries.
  • Experience in matrix structures.

Pandora A/S is a leading jewelry manufacturer with a strong commitment to sustainability and social responsibility. We are looking for a talented individual who shares our values and is passionate about delivering exceptional customer experiences.


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