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Global Payroll Operations Specialist

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Global Payroll Operations Specialist

Rippling is seeking an experienced Payroll Operations Specialist to join our Global Payroll Operations team. As a key member of our team, you will play a critical role in ensuring the success of our global payroll products.

We are rapidly expanding our product offerings globally, and there is a critical business need for us to develop new muscles around global product operations and country-specific payroll expertise outside of the US. This role will own all operational aspects within France, including tax issue resolution on behalf of our customers, communication with government agencies, and collaboration with R&D teams.

This is an exciting opportunity to join a dynamic team and make a significant impact on the product and customer experience. You will work closely with our Global Payroll Engineering and Product teams to ensure that our natively built payroll software supports key payroll and tax compliance requirements in France.

Responsibilities:

  • Execute timely filings and payments for all customers in France alongside the R&D team
  • Drive issue resolution and communication with various government agencies; you will directly interface with our customers and resolve issues on their behalf
  • Work closely with Global Payroll Engineering and Product teams to ensure that our natively built payroll software supports key payroll and tax compliance requirements in France
  • Help the organization scale and grow with the business
  • Drive automated solutions that enable better efficiency and process improvement

Requirements:

  • Deep understanding of French payroll and tax compliance requirements
  • Experience communicating and collaborating with tax agencies in France, including DGFIP, URSSAF and other social security contribution authorities
  • Minimum of 3+ years in a client-facing role, preferably in French payroll processing with an understanding of payroll software
  • Ability to manage and solve a queue of customer support tickets
  • Strong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and execution
  • Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus
  • Bilingual in French and English, both written and verbal