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Client Services Representative

Il y a 2 mois


Le Bourget, Île-de-France FlightSafety International Temps plein
{"h2": "About FlightSafety International", "p": "As a leading provider of aviation training and services, FlightSafety International is dedicated to delivering exceptional customer experiences. Our team of experts is committed to providing world-class training and support to pilots, technicians, and other aviation professionals from around the globe.

With a presence in the United States, Canada, France, and the United Kingdom, we operate the world's largest fleet of advanced full-flight simulators and offer award-winning maintenance training at our Learning Centers and training locations.

Our mission is to provide unparalleled customer service and support, ensuring that our clients receive the highest level of service and expertise in the industry.

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to explore this exciting opportunity.

"}, {"h2": "Job Summary", "p": "We are seeking a highly motivated and customer-centric Client Services Representative to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional customer service and support to our clients.

Your primary role will be to manage multiple phone lines, respond to client inquiries, and provide administrative support as needed. You will also be responsible for maintaining visitor logs, running export compliance checks, and assisting with client training documentation.

If you have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

"}, {"h2": "Key Responsibilities", "ul": [{"li": "Greet and welcome clients and guests at the front desk"}, {"li": "Conduct center tours as required"}, {"li": "Maintain visitor log and run Export Compliance as required"}, {"li": "Responsible for client hotel and car accommodations, luggage tags"}, {"li": "Provide client schedules by email, print, or through the FSI app"}, {"li": "Responsible for Client Welcome Packets"}, {"li": "Assist clients with client-facing app login issues (i.e. FlightBag and FlightSafety App)"}, {"li": "Assist with creating Client Roster Report and other enterprise reports as needed by center"}, {"li": "Assist with check-in and client electronic training folder"}, {"li": "Responsible for shipping/mailing of completion documents"}, {"li": "Assist with center supply inventory, front desk upkeep, gift shop sales as needed"}, {"li": "Assist with accounts payable invoices and processing monthly sales tax report as needed"}, {"li": "Assist with customer lunches and customer-specific center requirements"}, {"li": "Notary public duties as needed"}, {"li": "Responsible for TSA application, processing, and tracking"}, {"li": "Responsible for M-1 Visa and Visa Invitation Letters process"}, {"li": "Process all client training completion documents and associated processes to include managing the ROT dashboard"}, {"li": "Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed"}, {"li": "May be responsible for training entry-level Customer Support teammates"}]}, {"h2": "Requirements", "ul": [{"li": "Associate degree (AA) from a two-year college or technical school preferred"}, {"li": "Must be legally authorized to work in France"}]}, {"h2": "Preferred Qualifications", "ul": [{"li": "One to two (1-2) years related experience in related field such as customer service, hospitality, or administration"}]}, {"h2": "Knowledge, Skills, Abilities", "ul": [{"li": "Excellent customer service skills"}, {"li": "Customer/client-oriented and ability to adapt/respond to different types of personalities"}, {"li": "Ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad)"}, {"li": "Ability to work in a dynamic and fast-paced environment"}, {"li": "Approachable"}, {"li": "Ability to multi-task, prioritize, and manage time effectively to complete tasks"}, {"li": "Ability to interact with fellow employees in a professional manner"}, {"li": "Accountability, i.e. shows up to work on time"}, {"li": "Fluency in English, through both verbal and written communications; able to speak, understand, read, and write"}, {"li": "Strong verbal and written communication skills"}, {"li": "General knowledge of the following software: MS Office Suite"}, {"li": "Basic computer skills (types 45 WPM)"}]}, {"h2": "Physical Demands and Work Environment", "p": "While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

"}