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Logistics and Customer Experience Lead
il y a 1 mois
Back Market is the world's leading refurbished electronics marketplace, powering operations in 18 countries. As our Senior Logistic After-Sales Process Manager, you'll be part of an exciting and growing international adventure that will change the way the world consumes tech.
You'll oversee the entire customer journey for cases involving missing, stolen, or damaged products during transit, ensuring seamless operations and exceptional customer service. With 6+ years of experience in operational project management, you'll have a proven track record of driving high-impact projects to completion.
We're looking for a data-driven individual who can define KPIs and track them to focus on the projects with the highest impact. You'll be responsible for overseeing the performance of our business process outsourcing partners, driving continuous improvement through training and content creation.
We offer an attractive salary, equity, and a host of benefits, including lunch vouchers, health insurance, relocation packages, and flexible hours. As a remote-friendly company, you'll have the opportunity to work from home up to 2 days a week.
