Senior Operations Manager

il y a 3 semaines

Bordeaux, Nouvelle-Aquitaine, France BACK MARKET Temps plein
About the Role

The Logistics and Customer Care Departments mission is to ensure our customers have the best possible user experience, with no reason to buy new products. As the Senior Logistic After-Sales Process Manager, you will oversee the entire customer journey for cases involving missing, stolen, or damaged products during transit.

Key Objectives
  • Enhance customer satisfaction while maintaining cost efficiency for Back Market
  • Improve the quality and processes of our outsourced customer service agents with our business partners (BPOs)
  • Lead customer concession policies and manage a significant portion of our customer experience P&L
  • Collaborate with the product development team to ensure our website and tools support our objectives
Your Mission
  • Lead efforts to improve customer satisfaction for those facing delivery issues
  • Develop and implement new processes to boost customer service quality and efficiency
  • Oversight of BPO performance, ensuring continuous improvement through training and content creation
  • Manage customer concession policies tailored to different customer profiles and handle high-level escalations directly
  • Play a key role in detecting and preventing logistic fraud
  • Work closely with internal teams and our carrier network to enhance logistic services and prevent delivery incidents
  • Partner with the product development team to drive technological improvements
Requirements
  • Fluency in English and French
  • 6+ years of experience with a proven track record of operational project management, driving high-impact projects to completion
  • Experience working in best-in-class customer service organizations or relevant consulting and process management experience
  • Data-driven, able to define KPIs and track them to focus on the projects with the highest impacts
  • Collaborative team player with a strong sense of ownership
  • Strong knowledge of the e-commerce industry and high customer experience expectations
  • Preferably worked in a startup hyper-growth environment
Why Join Us?

At Back Market, we're committed to addressing one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a Société à Mission, or company with a social mission, by the French government.

We believe that our lofty goals can only be reached if everyone has a seat at the table, along with the resources and opportunity to grow. As a company, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.

So why join us? Join a team that's passionate about creating a more sustainable future. Join a team that's committed to diversity, equity, and inclusion. Join a team that's dedicated to making a real impact.

  • Senior Laboratory Manager

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Automotive Cells Company (ACC) Temps plein

    Key Responsibilities:As a Senior Laboratory Manager at Automotive Cells Company (ACC), you will be responsible for managing the operation of the analytical laboratory, ensuring compliance with quality control procedures and protocols. You will define and implement analytical laboratory processes, including equipment protocols, testing protocols, and data...

  • Senior Program Manager

    il y a 3 semaines

    Bordeaux, Nouvelle-Aquitaine, France FCBA Temps plein

    Job Description:As a leading company, we are seeking an experienced Sr. Program Manager to join our executive leadership team. This is a high-level operations role that requires a strategic thinker with exceptional leadership skills. The successful candidate will have a proven track record of delivering results and driving business growth.Key...

  • Business Operations Manager

    il y a 3 semaines

    Bordeaux, Nouvelle-Aquitaine, France STEM Propreté Cenon Temps plein

    Key Responsibilities:• Manage day-to-day business operations to ensure smooth execution of projects• Develop and implement business strategies to drive growth and profitability• Lead a team of operations professionals to achieve business objectivesRequirements:• 5+ years of experience in business operations• Strong leadership and management...

  • Business Operations Manager

    il y a 3 semaines

    Bordeaux, Nouvelle-Aquitaine, France PLUS QUE PRO Temps plein

    Job Responsibilities:      Manage and coordinate business operations to ensure efficiency and effectiveness.      Develop and implement business strategies to drive growth and profitability.      Collaborate with cross-functional teams to achieve business objectives.Requirements:      Bachelor's degree in Business Administration or...

  • Business Operations Manager

    il y a 3 semaines

    Bordeaux, Nouvelle-Aquitaine, France Yoopies Temps plein

    Job Description: Business Operations Manager is a key role at {company}, responsible for coordinating and implementing strategic initiatives that drive business growth. Key responsibilities include analyzing market trends, optimizing processes, and developing business strategies. Key Responsibilities: Analyze market trends and competitor analysis to identify...

  • Opérateur composite senior

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Domino RH Bordeaux Industrie Temps plein

    Profession : Opérateur compositeVous recherchez un poste d'opérateur composite dans une entreprise dynamique et innovante ? Le groupe Domino RH Bordeaux Industrie vous propose une opportunité de carrière excitante dans le secteur du nautisme.Vos missions seront de préparer votre poste de travail, fabriquer des pièces en matériaux composites selon...

  • Opérateur composite senior

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Synergie Cenon Temps plein

    Offre d'emploi : Opérateur compositeVous cherchez un défi professionnel stimulant ?Le Groupe Synergie, leader en Ressources Humaines, vous propose un poste d'Opérateur composite dans son équipe de fabrication de pièces composites.**Mission :**- Préparation des moules- Application de gel coat, drapage et résine- Démoulage des pièces- Lecture...

  • Senior Manager

    il y a 1 mois

    Bordeaux, Nouvelle-Aquitaine, France Natixis Temps plein

    Job SummaryAs a Senior Manager in the Treasury Solutions department, you will play a key role in supporting the growth and sustainable development of our clients. You will be part of the Client Services team, which aims to maintain a strong proximity with customers by providing high-end cash management solutions.Key Responsibilities:Ensure day-to-day...

  • Efficient Operations Manager

    il y a 2 semaines

    Bordeaux, Nouvelle-Aquitaine, France BACK MARKET Temps plein

    About Back MarketWe are a leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries. We were named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021.Our mission is to empower people to consume tech sustainably by offering a high-quality, accessible, and eco-friendly...

  • Senior Data Analytics Manager

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About Betclic GroupWe are a leader in Europe in sports betting and online games, a French company with a community of 15 million players sport fans, a wide range of sports betting, poker, casino games, and online horse betting.Our MissionWe aim to grow the business by identifying critical insights and high-value opportunities. Our Data Analytics team is...

  • CDI Traffic Manager Senior

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France SAS BENETVIC Temps plein

    Tu cherches un nouveau défi pour accélérer ta carrière en tant que Traffic Manager Senior ?Chez SAS BENETVIC, nous sommes des experts en Growth Marketing. Spécialisés dans l'accompagnement des entreprises B2C et B2B, nous aidons nos clients à booster leur croissance, en gérant plus de 30 millions d'euros d'investissements média.Créé en 2020,...

  • Opérateur Logistique Polyvalent Senior

    il y a 3 semaines

    Bordeaux, Nouvelle-Aquitaine, France GE LOG Temps plein

    A propos de l'entreprise :GE Log est un leader dans le secteur de la logistique en France, offrant des solutions de transport et de stockage de haute qualité à ses clients.A propos du poste :En tant qu'Opérateur/Opératrice Logistique Polyvalent/e, vous serez chargé(e) de la préparation et de l'expédition des commandes, ainsi que de la...

  • Senior Data Analytics Manager

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About the RoleWe are seeking a Senior Data Analytics Manager to lead our rapidly growing "Betting & Gaming Analytics" team. This team is responsible for delivering analytics that touch the heart of our business model: betting & gaming products, strategies, and offers.As a Senior Data Analytics Manager, you will be responsible for building, managing, and...

  • Senior Propulsion Systems Engineer

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Cherry Ventures Temps plein

    Senior Propulsion Systems EngineerWe are seeking a highly skilled Senior Propulsion Systems Engineer to lead the development of our spacecraft's propulsion systems. As a key member of our team, you will be responsible for designing, developing, and testing propulsion systems that meet safety, performance, and reliability requirements.Your day-to-day...

  • Senior Data Analytics Manager

    il y a 3 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About the RoleWe are seeking a seasoned Senior Data Analytics Manager to lead our rapidly growing Betting & Gaming Analytics team at Betclic Group.As a key member of our data team, you will be responsible for delivering high-quality analytics that drive business growth and inform strategic decisions.Your expertise will be essential in shaping our analytical...

  • Opérateur Composite Nuit H/F Senior

    il y a 3 semaines

    Bordeaux, Nouvelle-Aquitaine, France Groupe Beneteau Temps plein

    PRODUCTION Bordeaux France Opérateur Composite Nuit H/F CDI A propos du Groupe Beneteau Le Groupe Beneteau, acteur mondial de référence dans le domaine de la navigation, recherche un opérateur composite pour rejoindre son équipe en production d'un atelier moulage. L'opérateur composite sera chargé de la fabrication des premières...

  • Senior Data Analytics Manager

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About Betclic GroupBetclic Group is a leading European sports betting and online gaming company with a strong presence in France, Italy, Malta, Poland, and Portugal. We are a multicultural and international organization with over 1,000 employees from 43 nationalities.Job DescriptionWe are seeking a Senior Analytics Manager to lead our rapidly growing Betting...

  • Développeur Web Senior

    il y a 1 mois

    Bordeaux, Nouvelle-Aquitaine, France AGENCE REWOLF Temps plein

    Mission Webdesign/DeveloppementNous recherchons un développeur web senior pour intégrer le module de paiement Viva Wallet à un site web hébergé sur Wix Studio.Le candidat idéal possède une expérience en intégration de paiement et connaît les API de Viva Wallet et Wix Studio.Nous recherchons une solution fiable et pérenne pour intégrer le module...

  • Senior Lead Seller Success EU

    il y a 1 mois

    Bordeaux, Nouvelle-Aquitaine, France BACK MARKET Temps plein

    Senior Lead Seller Success EUBack Market is a pioneering force in the refurbished electronics marketplace, with a global presence and a team of 650 passionate individuals. Our mission is to empower sustainable consumption by offering high-quality, accessible, and eco-friendly alternatives to buying new electronics. By doing so, we contribute to reducing...

  • Responsable centre restauration seniors H/F

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Ville de Bordeaux Temps plein

    Description du posteIntitulé du posteResponsable centre restauration seniors H/FMétierManagement Intermédiaire - Management IntermédiaireMissionsAu sein de la direction générations seniors autonomie de la ville de Bordeaux, dans le cadre de la politique municipale de maintien à domicile et de lutte contre l'isolement, le service restauration...