Retail Training Specialist
il y a 4 semaines
Job Summary
We are seeking a highly skilled Retail Training Specialist to join our team at BALENCIAGA S.A.S. This role will be responsible for executing competency building and talent development in accordance with the brand strategies and directions.
Key Responsibilities
- Assist in rolling out and facilitating effective implementation of trainings (Brand Image and Product, Retail Excellence, Business, Client Journey...)
- Champion training programs to create a positive and performance-driven culture
- Work in close collaboration with the training manager and business managers to analyze competency gaps, identify training needs, and adapt training programs and action plans to meet the business needs
- Ensure that training programs designed by the central training team are adapted to regional needs and delivered in an effective and timely manner
- Manage the delivery and quality of training programs, including planning and coordinating training calendars, venues, and participants
- Conduct pre- and post-training evaluations to ensure effectiveness, applicability, and continuous improvement of training programs
- Collect, monitor, and measure training KPIs (knowledge and skills retention, employee engagement and performance, client experience...)
- Conduct on-site coaching and accompany sales forces in implementing their key learnings on-the-sales-floor
Requirements
- Degree holder in Business, Training, Human Resources Management, Psychology, or a related discipline
- Previous hands-on experience in training and development, preferably in luxury retail/hospitality industry
- Strong analysis needs, program development, facilitation, and training delivery skills
- Mature, confident, positive mindset, and excellent people skills to work with different cultures and all levels of staff
- A self-starter with solid organization and influencing skills, able to work autonomously
- Client-centric and strong fashion sensibility
- Possess a passion in fostering a learning culture and developing talents
- Excellent communication skills
- Fluent in French and English, Italian will be a plus
- Proficiency in Microsoft Office (+ Photoshop, Illustrator, InDesign)
- Frequent travel required in Europe
Why Work with Us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
What We Offer
- Fair compensation and benefits
- Internal mobility opportunity after 18 months in your position
- 3 paid volunteers' days per year
- Flexible schemes including remote and on-site days each week
Diversity Commitment
BALENCIAGA S.A.S. is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, religion, culture, disability, class, sexual orientation, and more - enriches both our employees and our clients' experience. As an Equal Opportunity Employer, we welcome all applications and select talents based on competencies and their alignment with our brand values. Setting people up for success is what we strive for. It is part of our interview process to review with you what success looks like in this role.
BALENCIAGA S.A.S. will offer an accessible experience for all applicants, including Disabled people. If you require any support or have specific accommodation requirements during the recruitment process, please contact us.
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