Sales Account Manager

The Sales Account Manager will serve as the primary liaison between customers and DEPA for normal day-to-day sales activity. This includes orders, expedites, order modifications, order confirmations, export documentation, and Returned Goods Authorizations.

• Follow established company policies and procedures within the Inside Sales group.
• Produce accurate and complete quotations through computer entry, specification evaluation, delivery, costing pricing, and distribution.
• Process customer orders in a timely and accurate manner, including clarification and order entry.
• Review and validate quoted delivery prior to order entry, in conjunction with buyers and planners, and prepare written responses to customers if delivery situations have changed.
• Implement all change orders, order cancellations, and maintain existing sales orders, acknowledging processing of order changes to customers.
• Investigate customer requests for returned goods and verify consistency with established policy. Process the Returned Goods Authorization for departmental approval.
• Ensure compliance with Canada & the United States Government Export Laws for operations, working in conjunction with the Import/Export Compliance Manager.
• Coordinate the preparation of export documents for export shipments.
• Represent DEPA appropriately in its relations with customers and suppliers.
• Review customer credit adjustments and returned goods authorization in a timely manner, in conjunction with established policies and procedures.

The ideal candidate will possess:

• A Bachelor's Degree in Engineering or Business in Sales or related fields. Technical School degree/diploma may be considered.
• Export experience is a plus.
• Highly skilled in verbal and written communication.
• Outstanding organizational skills.
• Strong work ethic.
• Ability to prioritize tasks while being flexible to dynamic needs and changes of management and customers.
• Highly proficient computer skills, including MS Outlook, MS Word, Excel.

Estimated Salary: $60,000 - $80,000 per year, depending on experience.

DEPA offers a comprehensive compensation package, including benefits and opportunities for career growth and development.