Duty Manager

il y a 24 heures


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

At Accor, we are committed to delivering exceptional guest experiences. As a Duty Manager - Front Office, you will play a key role in ensuring our guests feel welcome and valued.

Key Responsibilities
  • Oversee and support the daily operations of Front Office and other departments as required.
  • Drive KPIs including guest satisfaction, loyalty sign-ups, and upselling.
  • Take initiative to ensure interactions with guests are positive and productive.
  • Actively resolve guest requests, complaints, and challenges.
  • Assist with front office activities from check-in to check-out and everything in between, while ensuring all procedures are adhered to.
  • Maintain brand standards.
  • Support the Front Office Manager in rostering while working within a budgeted payroll.
  • Be responsible for the health and safety of all patrons, guests, and staff members.
Requirements
  • Experience in a similar role or environment, preferably in mid-scale or luxury hotels.
  • Demonstrated ability to 'surprise' our guests.
  • Confidence and the ability to delight and resolve guest issues.
  • Time management and multi-tasking skills.
  • High security awareness.
  • Experience in Opera Cloud preferred.
  • MUST have a current NSW RSA and Senior First Aid Certificate.
  • Open manual driver's license is advantageous.
  • Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
  • Unlimited work rights in Australia.
What We Can Offer You
  • Accor discounts on F&B and accommodation worldwide.
  • Discounted meals and beverages.
  • Generous 'refer a friend' incentives.

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