Duty Manager
il y a 2 jours
**About Accor**
Accor is a global leader in the hotel industry, with a portfolio of over 4,000 properties across 90 countries. Our mission is to create exceptional guest experiences that make our guests feel welcome and valued.
**About the Role**
We are seeking a highly motivated and experienced Duty Manager - Front Office to join our team at Pullman Hotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times.
**Key Responsibilities**
- Oversee and support the daily operations of Front Office and other departments as required.
- Drive key performance indicators (KPIs) including guest satisfaction, loyalty sign-ups, and upselling.
- Take initiative to ensure that interactions with our guests are positive and productive.
- Actively resolve guest requests, complaints, and challenges.
- Assist with front office activities from check-in to check-out and everything in between, while ensuring all procedures are adhered to.
- Maintain brand standards.
- Support the Front Office Manager in rostering while working within a budgeted payroll.
- Be responsible for the health and safety of all patrons, guests, and staff members.
**Requirements**
- Experience in a similar role or environment, preferably in mid-scale or luxury hotels.
- Demonstrated ability to 'surprise' our guests.
- Confidence and the ability to delight and resolve guest issues.
- Time management and multi-tasking skills.
- High security awareness.
- Experience in Opera Cloud preferred.
- MUST have a current NSW RSA and Senior First Aid Certificate.
- Open manual driver's license is advantageous.
- Flexibility to work varied shifts, including weekends and public holidays as per business demands.
- Unlimited work rights in Australia.
**What We Offer**
- Accor discounts on F&B and accommodation worldwide.
- Discounted meals and beverages.
- Generous 'refer a friend' incentives.
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