Duty Manager

il y a 2 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

**About Accor**

Accor is a global leader in the hotel industry, with a portfolio of over 4,000 properties across 90 countries. Our mission is to create exceptional guest experiences that make our guests feel welcome and valued.

**About the Role**

We are seeking a highly motivated and experienced Duty Manager - Front Office to join our team at Pullman Hotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times.

**Key Responsibilities**

  • Oversee and support the daily operations of Front Office and other departments as required.
  • Drive key performance indicators (KPIs) including guest satisfaction, loyalty sign-ups, and upselling.
  • Take initiative to ensure that interactions with our guests are positive and productive.
  • Actively resolve guest requests, complaints, and challenges.
  • Assist with front office activities from check-in to check-out and everything in between, while ensuring all procedures are adhered to.
  • Maintain brand standards.
  • Support the Front Office Manager in rostering while working within a budgeted payroll.
  • Be responsible for the health and safety of all patrons, guests, and staff members.

**Requirements**

  • Experience in a similar role or environment, preferably in mid-scale or luxury hotels.
  • Demonstrated ability to 'surprise' our guests.
  • Confidence and the ability to delight and resolve guest issues.
  • Time management and multi-tasking skills.
  • High security awareness.
  • Experience in Opera Cloud preferred.
  • MUST have a current NSW RSA and Senior First Aid Certificate.
  • Open manual driver's license is advantageous.
  • Flexibility to work varied shifts, including weekends and public holidays as per business demands.
  • Unlimited work rights in Australia.

**What We Offer**

  • Accor discounts on F&B and accommodation worldwide.
  • Discounted meals and beverages.
  • Generous 'refer a friend' incentives.

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