Senior Payment Operations Specialist
il y a 1 mois
We are seeking a highly skilled Payment Operations Specialist to join our team at Swan, a leading European fintech company. As a key member of our Payment Operations team, you will be responsible for managing the daily run of our payment operations, ensuring seamless execution of banking transactions, and collaborating with internal and external stakeholders to resolve incidents and improve processes.
Key Responsibilities- Manage banking transactions, including credit transfers, direct debits, cards, and other payment flows
- Resolve banking transactions-related incidents with internal and external stakeholders
- Implement clearing vs. settlement controls and reconciliation on all payment flows
- Manage operational relationships with financial partners and identify process inefficiencies
- Execute non-STP transactions and provide expertise and support to Swan teams
- Manage physical cards stock with our card manufacturer
- Resolve card disputes and chargebacks
- Implement automated cash segregation processes
- Produce accounting and regulatory exports
- Produce performance/fees reports for card schemes and X-Pays
- Create and maintain operational procedures
- Implement level-1 controls on payment operations processes & actions
- Run daily payment operations processes and participate in our continuous improvement approach
- Collaborate with other Payment Operations Analysts and foster knowledge sharing among the team
- Participate in tight feedback loops with Payment product managers and other internal stakeholders
- Lead specific ad-hoc payment operations improvement projects
Swan is a European fintech company that specializes in embedded banking. We are committed to providing a caring work environment for all employees and are intensifying efforts to improve diversity and inclusion. Our core values are Simplicity, Long Term, Excellence, and Be Human.
Perks of Being a Swanee- Hybrid remote policy with 2 days of remote work per week
- Best health insurance with Alan
- Partnerships with Classpass & Gymlib for fitness
- Swile card for meal coverage on work days
- Twice-a-year team retreats
- Diversity and inclusion initiatives
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