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Robotics Field Support Specialist
Il y a 2 mois
We are seeking a highly skilled Robotics Field Support Specialist to join our team at Teradyne. As a key member of our field service team, you will be responsible for providing top-notch support to our customers in the diagnosis, repair, and maintenance of UR robots.
Key Responsibilities- Provide remote technical support through multiple communication mediums to resolve customer inquiries
- Prepare technical documentation, including Salesforce Case Management and applicable warranty and/or field service documents
- Manage cases through the service recovery process to conclusion
- Work effectively in a fast-paced environment, prioritizing multiple service cases and tasks simultaneously
To be successful in this role, you should possess:
- Functional knowledge of high-level programming languages, such as C++/Java/Python (not required but a plus)
- Excellent communication and problem-solving skills
- Ability to work 20% from a home office and 80% in the field
- Adaptability to ambiguity and fast-paced environments
Teradyne is a global company with a presence in North America, South America, Europe, and Asia. We employ around 1000 people and are growing rapidly. Our innovative robot products are taking us into new markets and regions, and we're looking for talented individuals to join our team.
