Customer Service Representative, onsite

il y a 2 semaines


Villejust, Île-de-France Thermo Fisher Scientific Temps plein

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific. As a Customer Service Representative, you will be responsible for providing exceptional customer service support to our customers through various channels of communication.

Key Responsibilities:

  • Adhere to SOP's, SLA's, and departmental training guidelines to ensure flawless customer service support.
  • Provide exceptional customer service support to Life Technologies customers through various channels of communication.
  • Manage and process telephone, fax, written, and web orders within our division's guidelines, ensuring accurate and timely relay of product information to customers.
  • Handle customer inquiries, complaints, and orders efficiently and professionally, following the service level agreement.
  • Maintain customer accounts by recording account information accurately and securely.
  • Produce quotations in line with company policy and collaborate with the order entry team for instruments and consumables.
  • Identify and assess customers' needs, directing activities to appropriate departments for successful implementation.
  • Build and maintain sustainable relationships of trust with customers through open and interactive communication.
  • Work on assignments and projects as part of a collaborative team.
  • Address and resolve customer inquiries and complaints independently.
  • Maintain daily customer service reports, ensuring accurate and up-to-date information.
  • Inform customers of deals and promotions to enhance customer satisfaction.
  • Coordinate with carriers and suppliers to ensure efficient delivery and service.
  • Perform general office and reception duties as required.

Requirements:

  • Proven experience in similar administrative roles.
  • Competency with Microsoft Office suite.
  • Ability to work effectively in a team.
  • Excellent time management skills.
  • Conflict resolution skills.
  • Strong multitasking abilities.
  • Good interpersonal and communication skills in English;


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