Customer Service Representative, onsite
il y a 2 semaines
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific. As a Customer Service Representative, you will be responsible for providing exceptional customer service support to our customers through various channels of communication.
Key Responsibilities:
- Adhere to SOP's, SLA's, and departmental training guidelines to ensure flawless customer service support.
- Provide exceptional customer service support to Life Technologies customers through various channels of communication.
- Manage and process telephone, fax, written, and web orders within our division's guidelines, ensuring accurate and timely relay of product information to customers.
- Handle customer inquiries, complaints, and orders efficiently and professionally, following the service level agreement.
- Maintain customer accounts by recording account information accurately and securely.
- Produce quotations in line with company policy and collaborate with the order entry team for instruments and consumables.
- Identify and assess customers' needs, directing activities to appropriate departments for successful implementation.
- Build and maintain sustainable relationships of trust with customers through open and interactive communication.
- Work on assignments and projects as part of a collaborative team.
- Address and resolve customer inquiries and complaints independently.
- Maintain daily customer service reports, ensuring accurate and up-to-date information.
- Inform customers of deals and promotions to enhance customer satisfaction.
- Coordinate with carriers and suppliers to ensure efficient delivery and service.
- Perform general office and reception duties as required.
Requirements:
- Proven experience in similar administrative roles.
- Competency with Microsoft Office suite.
- Ability to work effectively in a team.
- Excellent time management skills.
- Conflict resolution skills.
- Strong multitasking abilities.
- Good interpersonal and communication skills in English;
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Villejust, Île-de-France Thermo Fisher Scientific Temps plein{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers through various channels of...
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