Customer Service Representative

il y a 4 semaines


Villejust, Île-de-France Thermo Fisher Scientific Temps plein
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various channels of communication.

Key Responsibilities
  • Adhere to standard operating procedures (SOPs), service level agreements (SLAs), and departmental training guidelines to ensure seamless customer service support.
  • Provide timely and accurate responses to customer inquiries, complaints, and orders, following the service level agreement.
  • Manage and process customer orders, including telephone, fax, written, and web orders, within our division's guidelines.
  • Maintain customer accounts by recording accurate and secure account information.
  • Produce quotations in line with company policy and collaborate with the order entry team for instruments and consumables.
  • Identify and assess customer needs, directing activities to appropriate departments for successful implementation.
  • Build and maintain sustainable relationships of trust with customers through open and interactive communication.
  • Work collaboratively with a team to complete assignments and projects.
  • Address and resolve customer inquiries and complaints independently.
  • Maintain daily customer service reports, ensuring accurate and up-to-date information.
  • Inform customers of deals and promotions to enhance customer satisfaction.
  • Coordinate with carriers and suppliers to ensure efficient delivery and service.
  • Perform general office and reception duties as required.
Requirements
  • Proven experience in similar administrative roles.
  • Competency with Microsoft Office suite.
  • Ability to work effectively in a team.
  • Excellent time management skills.
  • Conflict resolution skills.
  • Strong multitasking abilities.
  • Good interpersonal and communication skills in English.


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