Emplois actuels liés à IT Service Desk Engineer - Paris, Île-de-France - Bonhams
-
IT Service Desk Manager
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinIT Service Desk ManagerAt Accor Hotels, we're looking for a skilled IT Service Desk Manager to oversee the management of our Service Desk teams. As a key member of our IT team, you'll be responsible for ensuring the smooth operation of our IT services, including incident, problem, and change management. Your expertise in IT security management and service...
-
Bonhams IT Service Desk Engineer
il y a 4 semaines
Paris, Île-de-France Bonhams Temps pleinAbout the RoleThe IT Service Desk Engineer will be responsible for delivering high-quality IT support to end users, ensuring the effective provisioning, maintenance, and troubleshooting of IT assets. This role involves working closely with internal teams and external partners to maintain operational excellence and ensure that all technical requirements are...
-
IT Service Desk Engineer
il y a 4 semaines
Paris, Île-de-France Bonhams Temps pleinAbout BonhamsBonhams is a global auction house with a rich history and a commitment to excellence. Our global operations are based in key locations around the world, where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia.About the RoleThe IT Service Desk Engineer will play a critical role in delivering...
-
Help Desk Engineer
il y a 4 semaines
Paris, Île-de-France Picture More Ltd Temps pleinHelp Desk EngineerGlobal Law Firm – ParisHybrid working arrangement – 4 days office / 1 day remote workSalary – €40,000 - €50,000Benefits – Medical insurance, 50% of transport covered, daily restaurant vouchersWe are looking for a Help Desk Engineer to join our IT team. In this role, you will be responsible for:Providing technical support to...
-
IT Service Desk Associate
il y a 4 semaines
Paris, Île-de-France 161 TP ICAP (Europe) SA Temps pleinJob Title: IT Service Desk AssociateTP ICAP is seeking an IT Service Desk Associate to provide quality support services to our internal End User population. The successful candidate will be responsible for diagnosing and resolving technical issues, providing remote assistance, and ensuring all calls are logged using Service-Now.Key ResponsibilitiesAnalyse...
-
Service Desk Operations Manager
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinTechnology Support LeaderAccor Hotels is seeking a Technology Support Leader to join our IT team. As a key member of our team, you'll be responsible for leading our Service Desk teams and ensuring the smooth operation of our IT services. Your expertise in IT security management and service operations will be invaluable in driving our service improvement...
-
IT Service Desk Support Specialist
il y a 4 semaines
Paris, Île-de-France Bonhams Temps pleinAbout BonhamsBonhams is a leading global auction house with a rich 18th-century heritage. Our global operations are based in major cities worldwide, where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia.About the RoleAs the IT Service Desk Engineer, you will play a critical role in delivering...
-
Service Desk Operations Manager
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinService Desk Manager RoleThe IT Service Desk Manager is responsible for the overall management of the Service Desk function, including the receipt, triage, escalation, and processing of IT support requests. This role also involves establishing procedures and systems to enable this and provide quantitative measures on performance.Key Responsibilities:Manage...
-
IT Service Desk Partner
il y a 4 semaines
Paris, Île-de-France Doctolib Temps pleinAbout the RoleWe are seeking an IT Service Desk Partner to join our team at Doctolib. As a key member of our IT department, you will be responsible for providing technical support to our users, ensuring that they have a seamless experience with our products and services.Key ResponsibilitiesProvide technical support to users via phone, email, and chatResolve...
-
IT Help-Desk Manager
il y a 4 semaines
Paris, Île-de-France Lesaffre Iberica SA Temps pleinAs our IT Help-Desk Manager, you will be responsible for leading a team of 10 members to provide IT support for 1,300 users across multiple locations. The primary objective is to ensure customer satisfaction through efficient management of IT services, including hardware, software, and telecommunication systems. The manager will oversee help-desk operations,...
-
Technicien Help Desk IT
il y a 3 semaines
Paris, Île-de-France TalentsIT Temps pleinVous recherchez un poste d'un grand groupe dans le domaine de l'IT ? Talents IT vous propose de rejoindre une équipe expérimentée au sein d'un grand groupe dans le domaine de l'IT. Nous recherchons un Technicien Help Desk pour aider les utilisateurs internes sur site et/ou à distance. Vos missions seront les suivantes :* Assurer le suivi...
-
IDnow Service Desk Representative
il y a 4 semaines
Paris, Île-de-France IDnow GmbH. Temps pleinIDnow is a pioneer in automated digital identification solutions, serving businesses and governments since 2010. Our mission is to establish trust in online interactions. We are seeking an IDnow Service Desk Representative to join our team. The ideal candidate will have experience in customer service, support, or customer-facing roles, with a strong...
-
Help Desk Technician
il y a 4 semaines
Paris, Île-de-France U.S. Embassy & Consulates in France Temps pleinJob DescriptionThe U.S. Embassy & Consulates in France is seeking a Help Desk Technician to join our IT team. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting technical issues, and collaborating with cross-functional teams to resolve complex technical issues.Key Responsibilities:Provide...
-
Customer Service Representative
il y a 3 semaines
Paris, Île-de-France Thinkproject Temps pleinCustomer Service Representative - Front DeskProvide exceptional customer service to clients visiting our front desk. Greet and assist visitors, address their inquiries, and resolve any issues promptly. Maintain a positive and welcoming atmosphere.Responsibilities:• Greet and welcome clients• Address inquiries and resolve issues• Maintain a clean and...
-
Customer Service Desk Analyst
il y a 4 semaines
Paris, Île-de-France IDnow GmbH. Temps pleinIDnow is a pioneer in automated digital identification solutions, serving businesses and governments since 2010. Our mission is to establish trust in online interactions. We are seeking a skilled Customer Service Desk Analyst to join our team. The ideal candidate will have experience in customer service, support, or customer-facing roles, with a strong...
-
IT Systems Engineer
il y a 4 semaines
Paris, Île-de-France zeroG - AI in Aviation Temps pleinIT Systems EngineerWe are seeking an experienced IT Systems Engineer to join our team at zeroG - AI in Aviation. As an IT Systems Engineer, you will be responsible for designing and implementing IT systems that meet the needs of our global operations.Key Responsibilities:Design and implement IT systems for our global operationsCollaborate with our team to...
-
Technical Support Professional
il y a 4 semaines
Paris, Île-de-France A&O IT Group. Temps pleinTechnical Support ProfessionalA&O IT Group is a leading provider of IT services, with a global team of over 1,000 engineer support heroes. We're seeking a Technical Support Professional to join our team, working with some of the world's leading brands, from high-street giants to energy multinationals and financial institutions. Responsibilities include...
-
Customer Service Desk Analyst
il y a 4 semaines
Paris, Île-de-France IDnow GmbH. Temps pleinJob Summary: We are seeking a highly skilled Customer Service Desk Analyst to join our team at IDnow GmbH. As a key member of our service desk, you will be the first point of contact for our customers, providing timely and effective support to ensure their needs are met.Key Responsibilities:Provide exceptional customer service and support via phone, email,...
-
DWDM Engineer for IT Services
il y a 4 semaines
Paris, Île-de-France Hamilton Barnes Associates Limited Temps pleinJob Summary:We are seeking a skilled IP DWDM Engineer to join our team on a 12-month freelance contract. As a key member of our team, you will be responsible for designing and implementing high-speed data transmission networks for our clients. Your expertise in DWDM technology will enable us to provide secure and reliable data transmission services.Key...
-
IT Service Support Specialist
il y a 1 mois
Paris, Île-de-France Murex Temps pleinAbout MurexMurex is a global fintech leader in trading, risk management, and processing solutions for capital markets. Our team of 3,000 Murexians from over 60 nationalities ensures the development, implementation, and support of our platform, used by banks, asset managers, corporations, and utilities worldwide.Job DescriptionWe are seeking a skilled IT...
IT Service Desk Engineer
il y a 1 mois
About Bonhams
Bonhams is a global auction house with a rich history and a commitment to innovation. Our global operations are based in key locations around the world, where we sell in a wide range of categories, including motor cars, paintings, jewelry, and entertainment memorabilia.
About the Role
As the IT Service Desk Engineer, you will play a critical role in delivering high-quality, responsive IT support to the end users of Bonhams' supplied equipment and services. This role involves ensuring the effective provisioning, maintenance, and troubleshooting of IT assets while adhering to company policies and standards. You will work closely with internal teams and external partners to maintain operational excellence and ensure that all technical requirements are met.
Key Responsibilities
- Provide excellent IT support as part of the Service Desk team, ensuring prompt assistance to end users. This includes:
- Provision and maintenance of desktops, laptops, mobile devices, and desk phones.
- Procurement of equipment and spares through authorized channels while adhering to procurement policies.
- Training users on the proper use of equipment and how to access information and support.
- Effective management of end-user software licenses.
- Ensuring all equipment is delivered with a secure, standardized configuration.
- Troubleshooting user issues, escalating to the appropriate support teams or external partners when necessary.
- Deliver on-premises auction support as required for Paris and Brussels, and travel to other sites as needed.
- Maintain accurate records of all equipment, services, and Configuration Items (CIs) in the OSS tools.
- Update and manage knowledge repositories to support business-as-usual (BAU) functions and broader training needs.
- Ensure timely prioritization and resolution of all assigned or relevant tickets in line with Service Level Agreements (SLAs).
- Travel to support projects and onsite auctions across Europe and internationally as needed.
Key Skills & Attributes
- Minimum of 5 years of IT experience, with a strong technical background in support roles.
- At least 3 years of experience in building and deploying desktop equipment and services.
- Minimum of 3 years of experience supporting networks and Wi-Fi technologies.
- Experience in supporting live events, particularly streaming and AV technologies (training will be provided for Bonhams-specific equipment).
- Microsoft MCSA or an equivalent qualification is desirable.
- Expertise in deploying and supporting Microsoft OS, Office 365, MacOS, and security tools.
- Knowledge of remote access and mobile workforce technologies, including Unified Communications, multi-factor authentication, and VPNs.
- ITIL Foundation certification or higher is desirable.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Excellent written and verbal communication skills in English are essential.
- Proficiency in French and English is required.
- A proactive self-starter with a positive and friendly attitude toward supporting end users.
- This position requires flexibility and a willingness to travel when necessary to support both project and auction-related tasks.
What we offer
Bonhams offers a range of benefits, including:
- Travel Allowance
- Learning and Training Funding Programme
- Welfare and Retirement Plans
We thank you for your interest in this position, and we look forward to reviewing your application.
Bonhams is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
