Customer Service Desk Analyst

il y a 4 semaines


Paris, Île-de-France IDnow GmbH. Temps plein

IDnow is a pioneer in automated digital identification solutions, serving businesses and governments since 2010. Our mission is to establish trust in online interactions. We are seeking a skilled Customer Service Desk Analyst to join our team. The ideal candidate will have experience in customer service, support, or customer-facing roles, with a strong understanding of data protection legislations such as GDPR and BAFIN.

Key Responsibilities
  • Provide accurate, highly technical pre-analysis to facilitate rapid resolution or status updates to all stakeholders as required.
  • Work closely with most teams within IDnow, especially CSM and IT.
  • Perform deep technical first analysis and issue resolution if possible.
Requirements
  • Previous experience in customer service, support, or customer-facing roles.
  • Strong understanding of data protection legislations such as GDPR and BAFIN.
  • Proactive and improvement-driven mindset.

IDnow offers a supportive feedback-based culture, flexible working hours, and a range of benefits, including health and wellbeing support and professional development opportunities.


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