Head of Operations
il y a 15 heures
Head of Operations
Deliveroo is seeking an experienced Head of Operations to lead the further professionalism and development of the function at Deliveroo within France. The successful candidate will contribute to the standard for operational forecasts and execution throughout Europe.
The Role
As Head of Operations, you will be responsible for ensuring the success of the rider network in France. This will involve tackling topics such as how to configure the setup of the network technically, how to best incentivise riders, and how to operate reliably taking into account external context such as weather.
Responsibilities
- Make recommendations on how to allocate resources to ensure the best possible business outcomes.
- Track and drive key business metrics to ensure first-class business outcomes for all customers.
- Become a subject matter expert on Deliveroo operations and the end-to-end fulfilment process.
- Build relationships across the business to remove barriers and influence upwards when needed.
- Demonstrate a deep understanding of how every action in Operations has second- and third-order impacts.
- Use business priorities to direct and lead project work to deliver meaningful business results.
- Work alongside other members of the FR team to ensure efficient operations and accommodate commercial stakeholders.
- Provide regular updates on operational topics to wider business stakeholders in a highly quantitative, data-centric way.
- Manage direct reports, setting targets and facilitating personal and professional development.
Requirements
- A high standard of university-level education or equivalent experience in consulting, program management, supply chain management, engineering, or a high-growth start-up or scale-up.
- Experience building scalable processes, tools, and structured change methodologies.
- An ownership mindset and a curiosity to uncover and diagnose unusual outcomes.
- Stakeholder management and communication skills.
- Influencer skills to rally a team behind an idea and get stakeholders to buy in.
- Analytical and strategic skills to think big and execute on-the-fly.
- Demonstrated understanding of financial systems and key drivers in a dynamic operational environment.
- Adaptable fixer skills to remove barriers and bottlenecks.
- Comfortable handling multiple workstreams and prioritizing effectively.
- Enjoy working in a fast-changing, collaborative environment with ambitious targets.
- Change management skills to flow meaningful changes through a large organization.
- Mentor skills to position yourself as a leader within Operations.
Why Deliveroo?
Deliveroo is transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.
Workplace & Diversity
At Deliveroo, we prioritize our employees' welfare and offer a wide range of great benefits. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander.
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