Quality and Customer Service Manager

il y a 7 jours


Paris, Île-de-France LVMH Group Temps plein
Job Summary

We are seeking a highly skilled Quality and Customer Service Manager to join our team at Sephora. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Monitor customer satisfaction targets and work with our partner to achieve them.
  • Analyze customer feedback and implement action plans to improve service quality.
  • Develop and implement training programs to enhance customer service skills.
  • Collaborate with our partner to ensure they have the resources they need to deliver excellent service.

Requirements:

  • At least 5 years' experience in a similar role.
  • Strong customer focus and leadership skills.
  • Fluent in English and a second European language.
  • Ability to analyze data and make informed decisions.

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