Customer Solution Expert

il y a 4 semaines


Paris, Île-de-France Axa Venture Partners Temps plein
About the Role

We are seeking a highly skilled Customer Solution Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer solutions.

Key Responsibilities
  • Transform customers into digital bosses by providing expert knowledge and support
  • Handle webcare, inbound calls, chats, and tickets via the Zendesk system
  • Answer questions on software, shipments, and other customer-related topics
  • Fluently communicate in French and English, both written and spoken
  • Knowledge of online products/e-commerce and/or SaaS is a plus
What We Offer
  • 28 days of holiday per year on a full-time basis, plus a free holiday on/around your birthday
  • Mini-sabbatical of 4 weeks after 3 years of employment
  • Discount on health insurance
  • Access to various discount programs

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