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Director of Senior Client Management
Il y a 2 mois
Director of Senior Client Management
Starther is on the lookout for an innovative leader to fill the role of Director of Senior Client Management. This position is pivotal in steering a team of Client Managers and enhancing revenue growth and client retention.
- Formulate and execute the strategic direction for the Client Management teams.
- Partner with executive leadership to ensure alignment of strategies with overarching business objectives.
Key Responsibilities:
- Oversee client accounts to guarantee outstanding service and satisfaction.
- Spot growth opportunities and deploy strategies to meet revenue goals.
- Serve as the primary contact for significant client issues and work towards swift resolutions.
- Direct the strategy for Major Accounts to ensure an exceptional client experience.
- Design and implement account strategies to enhance client value and stimulate revenue growth.
- Collaborate closely with sales and Customer Management teams to uncover cross-sell and upsell opportunities.
- Conduct business reviews with key clients to evaluate performance and discuss future initiatives.
- Adopt best practices in client management processes and tools.
- Track and report on account performance, delivering insights to executive leadership.
Qualifications:
- 10+ years of experience in client management and enterprise accounts.
- Proven history of managing and expanding enterprise accounts.
- Exceptional communication skills in both French and English.