Client Support and Training Advisor F/H

il y a 4 semaines


CessonSévigné, Bretagne, France We Recruit Temps plein
Company Overview:

We Recruit is a dynamic software firm committed to empowering small and medium-sized enterprises in their hiring endeavors. Our mission is to deliver the most intuitive and effective recruitment solutions at competitive prices, and our results speak for themselves.

About the Team: The Customer Care team is composed of four dedicated professionals who prioritize support and camaraderie. By joining We Recruit, you become part of a collaborative environment where teamwork and communication are highly valued. We also promote a flexible work arrangement, allowing for remote work up to three days a week to enhance collaboration.

Work-Life Balance: We advocate for productive work methods and strategic organization to meet objectives without unnecessary overtime.

Location: Our lively offices are located in a vibrant area known for digital innovation.

Job Description: Key Responsibilities

The primary mission of the Customer Care team is to assist users in navigating our software, provide training, and deliver ongoing support to maintain software excellence.

As a Customer Support Specialist, your responsibilities will include:

  • Client Assistance: Handle and resolve support inquiries via online chat and email.
  • Quality Control: Collaborate with the development team to identify and rectify technical challenges.
  • Feature Evaluation: Test and assess new functionalities prior to their launch.
  • User Training: Facilitate platform training sessions and guide users through the onboarding journey, often utilizing video conferencing.
Position Details

This full-time role encompasses 39 hours of work per week, with the option for telecommuting up to three days a week. A competitive salary ranging from €28,000 to €32,000 annually, in addition to performance bonuses and meal vouchers, is offered.

Qualifications:
  • Proficient in utilizing digital tools.
  • Possess a curious and tenacious mindset with strong investigative abilities.
  • Enjoy engaging in direct communication and fostering relationships with clients and colleagues.
  • Have an interest in software development.
  • Exhibit strong spelling and grammar skills.
  • Prior experience in a similar position within a SaaS environment is advantageous.
Onboarding Program:

Upon joining, you will undergo training focused on HR culture, recruitment methodologies, software management, and the tools necessary to effectively support our users.

Interview Process:

1. Initial 15-minute phone conversation with the hiring manager.

2. Follow-up 40-minute in-person discussion with the hiring manager and a team member.

3. Digital proficiency assessment.

4. Next steps to be determined.



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