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Technical Support Specialist

Il y a 3 mois


CessonSévigné, Bretagne, France Experis France Temps plein

Join our Service Center where you will be responsible for managing user incidents and requests effectively.

Key Responsibilities:

  • Log and track user requests and calls,
  • Perform initial remote diagnostics and categorize incidents,
  • Resolve issues in accordance with established protocols,
  • Escalate complex incidents to appropriate support teams when required,
  • Maintain communication with users until incidents are resolved,
  • Update documentation including incident reports and process improvements.

Required Technical Skills:

  • Proficiency in operating systems: Microsoft Windows 7, 8, 8.1,
  • Familiarity with Microsoft Office applications: Office 2007, 2010, 2013, Office 365,
  • Experience with messaging platforms such as Microsoft Exchange and IBM Notes,
  • Knowledge of incident and request management systems like GLPI, Service Now, Easy Vista,
  • Competence in collaborative tools including Microsoft Sharepoint and Google Apps.

Essential Soft Skills:

In addition to your technical expertise, a strong enthusiasm for IT and exceptional customer service abilities are crucial. Effective communication with diverse stakeholders is essential for success in this role.

Benefits and Perks:

  • Option for remote work,
  • 60% reimbursement on meal vouchers,
  • Full coverage of local public transport costs, including bike rental services,
  • Financial support for carpooling,
  • Mileage reimbursement for work-related bike travel,
  • 70% subsidy on electric bike rentals,
  • Comprehensive family health insurance,
  • Discounts on gym memberships,
  • Continuous training and development opportunities,
  • Cultural and travel benefits through our Employee Committee,
  • Personalized support for housing and relocation needs,
  • 24/7 access to social and psychological support services,
  • Career advancement initiatives for employees with disabilities,
  • Referral program with bonuses for successful hires.