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Technical Support Specialist
Il y a 3 mois
Join our Service Center where you will be responsible for managing user incidents and requests effectively.
Key Responsibilities:
- Log and track user requests and calls,
- Perform initial remote diagnostics and categorize incidents,
- Resolve issues in accordance with established protocols,
- Escalate complex incidents to appropriate support teams when required,
- Maintain communication with users until incidents are resolved,
- Update documentation including incident reports and process improvements.
Required Technical Skills:
- Proficiency in operating systems: Microsoft Windows 7, 8, 8.1,
- Familiarity with Microsoft Office applications: Office 2007, 2010, 2013, Office 365,
- Experience with messaging platforms such as Microsoft Exchange and IBM Notes,
- Knowledge of incident and request management systems like GLPI, Service Now, Easy Vista,
- Competence in collaborative tools including Microsoft Sharepoint and Google Apps.
Essential Soft Skills:
In addition to your technical expertise, a strong enthusiasm for IT and exceptional customer service abilities are crucial. Effective communication with diverse stakeholders is essential for success in this role.
Benefits and Perks:
- Option for remote work,
- 60% reimbursement on meal vouchers,
- Full coverage of local public transport costs, including bike rental services,
- Financial support for carpooling,
- Mileage reimbursement for work-related bike travel,
- 70% subsidy on electric bike rentals,
- Comprehensive family health insurance,
- Discounts on gym memberships,
- Continuous training and development opportunities,
- Cultural and travel benefits through our Employee Committee,
- Personalized support for housing and relocation needs,
- 24/7 access to social and psychological support services,
- Career advancement initiatives for employees with disabilities,
- Referral program with bonuses for successful hires.