Aftersales Operations Specialist

il y a 2 semaines


Paris, Île-de-France Xiaomi Technology Temps plein

Xiaomi Technology is a dynamic and innovative company that offers a unique opportunity for a talented individual to join our team as an Aftersales Operations Intern.

We are seeking a highly motivated and detail-oriented candidate to assist in our Aftersales Operations department, which plays a critical role in ensuring the satisfaction of our customers.

The successful candidate will be responsible for monitoring and comparing Xiaomi and service provider's system data on a daily basis, identifying and correcting unsynchronized data, and following up on abnormal order processing with relevant owners.

The ideal candidate will have strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team. Fluency in both Chinese and English is required, with knowledge of French being a plus.

This is an excellent opportunity for a recent graduate or young professional to gain valuable experience in a fast-paced and innovative company, with a strong focus on customer satisfaction and team collaboration.

Key Responsibilities:

  • Monitor and compare Xiaomi and service provider's system data on a daily basis
  • Identify and correct unsynchronized data
  • Follow up on abnormal order processing with relevant owners
  • Assist in the compilation of data for replacement and refund orders
  • Execute DOA return operations under the direction of relevant owners
  • Perform ad hoc tasks as required

Requirements:

  • Ability to work 35 hours per week full-time in our Paris office
  • Fluency in both Chinese and English
  • Knowledge of French is a plus
  • Proficiency in MS Office, especially Excel
  • Strong analytical and problem-solving skills
  • Ability to work independently and collaboratively as part of a team

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