Aftersales Operations Specialist
il y a 2 semaines
Xiaomi Technology is a dynamic and innovative company that offers a unique opportunity for a talented individual to join our team as an Aftersales Operations Intern.
We are seeking a highly motivated and detail-oriented candidate to assist in our Aftersales Operations department, which plays a critical role in ensuring the satisfaction of our customers.
The successful candidate will be responsible for monitoring and comparing Xiaomi and service provider's system data on a daily basis, identifying and correcting unsynchronized data, and following up on abnormal order processing with relevant owners.
The ideal candidate will have strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team. Fluency in both Chinese and English is required, with knowledge of French being a plus.
This is an excellent opportunity for a recent graduate or young professional to gain valuable experience in a fast-paced and innovative company, with a strong focus on customer satisfaction and team collaboration.
Key Responsibilities:
- Monitor and compare Xiaomi and service provider's system data on a daily basis
- Identify and correct unsynchronized data
- Follow up on abnormal order processing with relevant owners
- Assist in the compilation of data for replacement and refund orders
- Execute DOA return operations under the direction of relevant owners
- Perform ad hoc tasks as required
Requirements:
- Ability to work 35 hours per week full-time in our Paris office
- Fluency in both Chinese and English
- Knowledge of French is a plus
- Proficiency in MS Office, especially Excel
- Strong analytical and problem-solving skills
- Ability to work independently and collaboratively as part of a team
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