Cloud Services Director

il y a 4 semaines

Puteaux, Île-de-France Axway Temps plein

Overview

At Axway, we are seeking a seasoned professional to lead our cloud delivery operations in the EMEA region. As a Cloud Services Director, you will be responsible for driving business processes to improve, implement, support, and adjust delivery models in the software services industry.

Key Responsibilities

  • Oversee the business and operations for Axway's cloud delivery operations
  • Accountable for the end-to-end delivery performance in terms of effectiveness, efficiency, and client satisfaction of the managed cloud delivery teams
  • Define the functional, organizational, system, and process model to enable the successful delivery of managed cloud delivery for Axway's customers
  • Analyze the cost components and define and execute mechanisms to reduce the cost of delivery and improve the profitability of the cloud organization
  • Partner with other teams across the company to leverage the technical capabilities for the cloud customer base
  • Develop in-depth knowledge of industry developments related to Axway offerings
  • Create a focus on Service Management for Axway's customers, defined by consistent, highly repeatable processes, methods, and deliverables, coupled with rigorous execution
  • Evaluate staffing metrics and services performance to determine and manage to an optimal Service Management staffing plan
  • Interact with customers to ensure Service Management and Delivery goals and objectives are clear, and ensuring that these delivery expectations are met
  • Maintain operational efficiencies, application stability, and ensure team scalability
  • Develop and implement best practices to drive operational efficiencies for Axway's services customers
  • Safeguard Axway and Axway customer data through compliance with Axway policies and the appropriate use of Axway equipment and facilities

Requirements

  • BS in Business, Engineering, or Computer Science and graduate degree preferred
  • 7+ years hands-on enterprise software operational experience
  • 5+ years project management experience
  • 5+ years of managed services or hosted business experience
  • In-depth knowledge of B2Bi and MFT; with technical consulting experience is a plus
  • Proven project management skills, including management of multiple concurrent projects, including management of consultants
  • Solution development process experience
  • Must have a relevant University Degree or equivalent work experience

Axway is an AA & Equal Opportunity Employer

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