Spécialiste en Application de Support

il y a 3 jours


Paris, Île-de-France NEURONES Temps plein

Pour son entité spécialiste de l'accompagnement des utilisateurs, NEURONES recherche un(e) Spécialiste en Application de Support pour l'un de ses clients, une chaine de restauration rapide et enseigne d'un grand groupe. Le poste se situe au sein du Service Informatique, dans l'équipe Production.

Le Spécialiste en Application de Support sera chargé de la pérennité des solutions applicatives en restaurant sur l'environnement stocks, inventaires et recettes. Il s'assurera de la cohérence des informations saisies et des remontées entre le système d'encaissement et l'application Backoffice.

Les tâches principales du Spécialiste en Application de Support sont :

  • Paramétrer l'outil de gestion des stocks (de la configuration des recettes, des promotions, des tests produits à l'analyse des remontées d'informations dans le système),
  • Mettre à jour les produits à inventorier,
  • L'ouverture et de la fermeture des codes pour l'autorisation ou non à la commande,
  • Paramétrer les promotions et les tests dans le système : création des articles de stock, création des articles d'achat, création des recettes, liaison entre le système de caisse et le backoffice, mise à jour des listes de pertes, ouverture et fermeture des codes des produits disponibles à la commande.
  • Assurer le support de niveau 2 pour tous les incidents liés aux remontées COS (Cost of Sales) et analyser les incohérences des données stocks et des données financières,
  • Assurer l'intégration des nouvelles ouvertures de restaurants dans l'outil de gestion.

Le Spécialiste en Application de Support travaillera en étroite collaboration avec l'équipe Production pour assurer la qualité et la fiabilité des solutions applicatives.



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